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Participant
March 12, 2016
Answered

"Adobe Creative Cloud is needed to resolve this problem."

  • March 12, 2016
  • 2 replies
  • 2310 views

There was an update to the CC app on my Windows 10 PC recently.

Now, I'm getting "Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged." every time I open the CC app.

It then suggests that I download the app and install it. However, the app IS installed and functional apart from this message.

I have redownloaded the app. I've also uninstalled every CC app (PS, LR, BR, CC) and reinstalled them one by one, but I still get the same error every time.

Help? Is there a tweak or fix that will sort this out for me?

Thanks.

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Correct answer bytorphoto

Try below steps once :

Uninstall Adobe Creative Cloud .

Creative Cloud Help | Uninstall the Creative Cloud desktop app

Disable Firewall Temporarily.

Step 1 :

Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

Unable to delete??? rename it to Adobe Creative Cloud-old.

Step 3 :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

Step 4 :

Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features. list.

Then download and install Adobe Creative Cloud application and check.

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe

Also make sure , Automatic Proxy settings detect is ON. before installing Adobe Creative Cloud app.


I appear to have fixed it for now. I uninstalled every Adobe application, ran the cleaner and then went through and deleted every "Adobe" directory. Then reinstalled. So far, no error message, but I haven't run the applications yet to make sure all is well. There will probably be other issues down the line, somewhere.

2 replies

Sheena Kaul
Legend
March 16, 2016
puneeta23771395
Participating Frequently
March 13, 2016
Participant
March 15, 2016

I'm sad to say that the solution you provided still hasn't fixed the issue. Also, it's for a Mac and as mentioned, I'm using Windows 10.

I'm still getting the same error message.

I went through, uninstalled, then ran the AdobeCreativeCloudCleanerTool and removed everything. Rebooted. Installed Creative Cloud but the error message remains.

Help?

puneeta23771395
Participating Frequently
March 15, 2016