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A
Adbeannoys
Participant
January 14, 2017
Question

Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged

  • January 14, 2017
  • 3 replies
  • 718 views

All of a sudden I started getting the message "Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged[...]" I followed the instructions and installed it again but I still cannot lunch Adobe CC. This is unbelievably annoying. I am on a tight deadline and dealing with this crap does not endear me to Adobe. I have tried a number of proposed solutions on this forum but none worked. Anybody has any suggestions how to resolve this? (I am running the latest CC apps on Mac OS 10.11.6)

    This topic has been closed for replies.

    3 replies

    M
    martinl79403849
    Participant
    September 23, 2019

    I totally support your sentiment. It's now 2019 and still, Photoshop doesn't load.

     

    A
    AdbeannoysAuthor
    Participant
    January 16, 2017

    I contacted the Adobe support, who suggested removing the following folders from the system Library and User Library:

    Adobe Creative Cloud

    Adobe Application Manager

    Adobe Desktop Common

    OOBE 7.27.13 PM

    AAMUpdater 7.26.55 PM

    OOBE

    AdobeApplicationManager

    AAMUpdater

    After reinstalling Adobe CC app everything works fine again and I am able to log into my account.

    TheDigitalDog
    TheDigitalDog
    Inspiring
    January 16, 2017

    My problem cleared itself up, I think all by itself (IOW, I think something on Adobe's end got fixed). I did find TWO folders called Adobe Application Manager in the Utilities folder, deleted one that didn't look like it was correctly "linked' (if that's the correct term) to all the massive other Adobe stuff cluttered about and now everything is back to normal.

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
    TheDigitalDog
    TheDigitalDog
    Inspiring
    January 14, 2017

    Something broke, I believe on Adobe's end within the last 24 hours as I'm having the same issue. I've downloaded and installed the Creative Cloud software multiple times, no luck.

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
      A
      AdbeannoysAuthor
      Participant
      January 15, 2017

      Twenty fours later I still have the same problem. This is so annoying.

        TheDigitalDog
        TheDigitalDog
        Inspiring
        January 15, 2017

        Not different on this end either.

        Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
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