Skip to main content
A
Andrea Rebeca25458225mvj5
Participant
July 31, 2022
Question

Adobe Creative Cloud is not working

  • July 31, 2022
  • 3 replies
  • 265 views

I recently purchase the Adobe Creative Cloud and I was using it just fine. Today it appear like I haven't pay the montlhly fee. So I can't open any program I went to my account and the bill doesn't appear but I have the bill in my email so what's going on? What should I do?

 

 

This topic has been closed for replies.

3 replies

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
August 1, 2022

Hi Andrea,

We appreciate you reaching out. We checked your account details and found that you have an active subscription. Could you test the issue after signing out and signing back in to the Creative Cloud desktop application?

Let us know the outcome.

    A
    Andrea Rebeca25458225mvj5Author
    Participant
    August 9, 2022

    Thank you, I talked with an agent and he helped me out with the issue.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 31, 2022

    does your account show an active subscription?

     

    if so, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

      A
      Andrea Rebeca25458225mvj5Author
      Participant
      August 9, 2022

      I have an active suscription, fortunately a technical agent was able to resolve the issue.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      August 9, 2022

      good to hear!

      M
      Community Expert
      Manan JoshiCommunity Expert
      Community Expert
      July 31, 2022

      Hi @Andrea Rebeca25458225mvj5,

      It would be best if you contacted support as only they have information about account related matters. To contact support. login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
      https://helpx.adobe.com/contact.html?rghtup=autoOpen
      Type AGENT to avoid bots and talk to a human.
      Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
      https://tinyurl.com/y7cfrr7y
      -Manan

      -Manan
        A
        Andrea Rebeca25458225mvj5Author
        Participant
        August 9, 2022

        Thank you for your suggestions I talked with an agent and he helped me out with the issue.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices