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ShravaniDixit
Participant
July 22, 2021
Question

Adobe Creative Cloud is or missing or damaged.

  • July 22, 2021
  • 2 replies
  • 273 views

Hi, Adobe people!

I have been complaining for the past however long that I keep getting the message

"Adobe Creative Cloud is needed to resolve this problem, but it missing or damaged. Please download and install a new copy from "https://www.adobe.com/go/adobecreativecloudapp" with the options to either quit or repair.

I have repaired the file about 10 times, uninstalled and reinstalled 5 times(once by uninstalling everything(I mean, EVERYTHING- Premiere Pro, After Effects, Photoshop- EVERYTHING)). I have also ran the Creative Cloud Cleaner. But all to no avail.

When I contact one of your customer care people, all they do is ask me to repeat this entire thing over and over. I have left a review to that as well in the mail, but it's clear that you people don't care.

Instead of helping me solve the problem, they only care about my graphics card. You might ignore the complaints, but A LOT of people have been facing this problem for years now. Too many. So certainly, it's not some isolated issue. Besides, the apps run just fine, it's just the Creative Cloud App(like does it even need a GPU wtf?!)

 

Now, I am posting this in full expectation to be ignored. I'll just link this everytime your Customer Care to read when I complain again. Again and again. 

 

And for the last time...

RAM: 8gb

OS: Windows 10(21H1)

Graphics:Intel(R) HD Graphics 620

NVIDIA GeForce 940(MX)

(and fyi, both updated to the latest drivers)

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
July 22, 2021

What you describe is atypical (uncommon).  Sounds like you have a system-wide problem.  Start at the operating system.

1. Re-install Win10 with latest updates.

2. Restart computer.

3. Install latest Creative Cloud desktop app, followed by your other CC apps.

4. Restart computer.

 

Hope that helps!  🙂

 

Nancy O'Shea— Product User & Community Expert
    S
    ShravaniDixitAuthor
    Participant
    July 23, 2021

    Apart from the condescending first line(besides, google the issue, you will find I am not alone), that's pretty much the only option left for me. I will try that and let you know. And I hope that helps, too.

    T
    Test Screen Name
    Legend
    July 22, 2021

    "When I contact one of your customer care people," Hey, they aren't MY customer care people. This is a community forum. We are long suffering customers like you.

    "Now, I am posting this in full expectation to be ignored" I think you have the feeling you are somehow reaching Adobe.

    " I'll just link this everytime your Customer Care to read when I complain again. Again and again. " Hmm. And that will achieve what exactly?

     

      S
      ShravaniDixitAuthor
      Participant
      July 23, 2021

      "Hey, they aren't MY customer care people. This is a community forum. We are long suffering customers like you." Of course, the "you" is Adobe and not YOU.

      "Now, I am posting this in full expectation to be ignored", mailing and contacting them made no difference. It was for that. I am not complaing without cause and I am certainly complaining about fellow customers, I just want to finish my project.

      "Hmm. And that will achieve what exactly?" That I have tried to reach them before and that didn't make much of a difference, that I've been trying to do my best to match the requirements and have been only been disappointed.

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