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Participant
June 8, 2023
Question

Adobe Creative Cloud Logs me out every time I use it

I log into adobe CC and it works for the day, when I turn my computer off and come back it signs me out. This is extremely annoying but fine. But then I get a prompt saying I have multiple active sessions this makes no sense because the 2 active sessions are linked to my desktop that im trying to login too. I then have to sign out of these 2 ghost sessions but then adobe locks me out of signing in. This is really upsetting I am using this for school and work and need to access these programs I pay money for. I have tried all the solutions ive found online and none of them work. Please help fix my account.

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5 replies

Nancy OShea
Community Expert
Community Expert
June 9, 2023
Nancy O'Shea— Product User & Community Expert
Participant
June 13, 2023

Yes

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kglad
Community Expert
Community Expert
June 8, 2023

something (eg, av) is removing your adobe credentials.

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Participant
June 13, 2023

So how do I fix that?

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kglad
Community Expert
Community Expert
June 14, 2023

suspend your av and test a restart.

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