adobe creative cloud password?

Forum|Forum|7 years ago
September 22, 2018
2 replies
467 views

I'm trying to download creative cloud I received the program for Christmas of last year (Lightroom 6) and never used it I got to the part of entering the redemption code and then I updated all my information but I can't go to the next screen after reseting my password numerous times. I don't understand what the password is the window pops up with my first and last name and shakes its driving me nuts if anyone knows what password to put please help I'm using an iMac 2017 I have key chain off.

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Correct answer John Waller

Could that perhaps be your Mac operating system asking for your local admin password (not your Adobe ID password) so that it has permission to install the software on your hard drive?

If that's not the case, please post a screenshot.

John Waller

Correct answer

Community Expert

Could that perhaps be your Mac operating system asking for your local admin password (not your Adobe ID password) so that it has permission to install the software on your hard drive?

If that's not the case, please post a screenshot.

Abambo

Community Expert

The password can only be your Adobe id password. There is no other password involved.

ABAMBO | Hard- and Software Engineer | Photographer

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