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January 16, 2023
Question

Adobe Creative Cloud Photography plan 20GB: Photoshop + Lightroom CANNOT download Photoshop + Light

  • January 16, 2023
  • 2 replies
  • 1925 views

Adobe Creative Cloud Photography plan 20GB: Photoshop + Lightroom bought Nov 2022  (1 Year subscription) from Amazon

1 redemption code

 

 managed to download Creative Cloud but NOT Photography plan 20GB: Photoshop + Lightroom.

Will not take redemption code again.

How do I get Lightroom classic software? Please help.

This topic has been closed for replies.

2 replies

Legend
January 16, 2023

If that doesn't help, please tell us your exact operating system (examples: MacOS Mojave; Windows 8.1)

January 16, 2023

Windows 10

If  I use the Creative Cloud app it wants a free trial then I have to pay

kglad
Community Expert
Community Expert
January 16, 2023

@27368133 

 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

Legend
January 16, 2023

Use the Creative Cloud App to install your software.

January 16, 2023

Do you have to give credit card details first and then use the redemption code? 

 

Legend
January 16, 2023

No, you can install software even without a paid subscription. Using the redemption code comes later.