Skip to main content
L
luclarabie442
Participant
January 5, 2020
Answered

Adobe creative cloud refuse to download apps, it hangs

  • January 5, 2020
  • 1 reply
  • 354 views

I have this very frustrating issue, I am a first time creative cloud user. I tried countless times to download the apps but it gets stuck at 44% and sometimes around 79% and I am not sure why we are forced to download through this app. There's not a pause button, each time that it freezes I have to start from the very beginning.

 

I booted on safe mode, no luck, I tried the Adobe remover tool and still nothing. I'm losing hope and it's not a fun experience, especially with that Canadian price tag it ain't cheap.

This topic has been closed for replies.
Correct answer luclarabie442

It just suddenly worked, not sure what I did. I tried to get them through Firefox instead of directly through Creative Cloud's app. Thanks for the help.

1 reply

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
January 5, 2020
  • Which operating system?
  • Do you have a computer user profile with Administrative level permissions?
  • Have you tried turning off anti-virus and firewall?

See these related help articles for mote tips:

https://helpx.adobe.com/creative-cloud/kb/stop-respoding-downloading-apps.html

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html

 

Nancy O'Shea— Product User & Community Expert
L
luclarabie442AuthorCorrect answer
Participant
January 5, 2020

It just suddenly worked, not sure what I did. I tried to get them through Firefox instead of directly through Creative Cloud's app. Thanks for the help.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices