Adobe Creative cloud stuck

Question

Hi,

Creative cloud is "taking longer than usual" to load. Basically after installing the suite it has never been able to start. I've installed on a clean W10 install and have tried to repair the installation, but with no success. When trying to uninstall it is indicated I should remove all other Adobe software, which I'm not very keen on for obvious reasons.

What could I do to solve the issue?

Thanks

kglad · Answer

typically just restarting the cc app resolves the problem. if that fails, restart your computer. if that fails:

reset the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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