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January 9, 2019
Question

Adobe Creative cloud stuck at 5%

  • January 9, 2019
  • 2 replies
  • 1360 views

Hi Experts,

Im having issue installing creative cloud desktop app for my window 7 ultimate. The installer runs and get stuck at 5%.

I've tried installing the creative cloud in safe mode, everything works fine but when i boot back to my normal windows, my windows hang.

I've also contacted adobe support they gave a file for me to install, if im not wrong its an offline install file ( not sure ). The installation failed and gave me these PDapp.log :

01/09/19 09:07:54:393 | [INFO] |  | ASU | OPM | OPM |  |  | 3668 | Build Version - 10.0.0.99

01/09/19 09:07:54:393 | [INFO] |  | ASU | OPM | OPM |  |  | 3668 | Logging Level verbosity Set  to 4

01/09/19 09:07:54:642 | [INFO] |  | ASU | OPM | OPM |  |  | 3668 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

01/09/19 09:07:54:642 | [INFO] |  | ASU | OPM | OPM |  |  | 3668 | No Record found for the input fields in opm_getValueForKey

01/09/19 09:07:54:688 | [INFO] | 1532 | ASU | LWANative | LWANative |  |  | 4476 | Build Version - 10.0.0.252

01/09/19 09:07:54:689 | [INFO] | 1532 | ASU | LWANative | LWANative |  |  | 4476 | Logging Level verbosity Set  to 4

01/09/19 09:07:56:162 | [INFO] | 1532 | ASU | LWANative | P7Native |  |  | 4476 | Start : pwa_openSession

01/09/19 09:07:56:162 | [INFO] | 1532 | ASU | LWANative | P7Native |  |  | 4476 | binary location:  C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\LCC\imshelper.dll

01/09/19 09:07:56:162 | [INFO] | 1532 | ASU | LWANative | P7Native |  |  | 4476 | pwa_openSession Session key : {9A6B0BAA-582C-4214-B162-19A70EE522DF}

01/09/19 09:07:56:162 | [INFO] | 1532 | ASU | LWANative | P7Native |  |  | 4476 | binary location:  C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\LCC\adobe_oobelib.dll

01/09/19 09:07:56:203 | [INFO] |  | ASU | OPM | OPM |  |  | 4476 | Build Version - 10.0.0.130

01/09/19 09:07:56:203 | [INFO] |  | ASU | OPM | OPM |  |  | 4476 | Logging Level verbosity Set  to 4

01/09/19 09:07:56:212 | [INFO] |  | ASU | OPM | OPM |  |  | 4476 | Schema version and schema compatibility version are same or greater than current

01/09/19 09:07:56:338 | [INFO] |  | ASU | OPM | OPM |  |  | 4476 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

01/09/19 09:07:56:338 | [INFO] |  | ASU | OPM | OPM |  |  | 4476 | No Record found for the input fields in opm_getValueForKey

01/09/19 09:07:56:376 | [INFO] | 1532 | ASU | LWANative | P7Native |  |  | 4476 | End : pwa_openSession

01/09/19 09:07:56:377 | [INFO] | 1532 | ASU | LWANative | P7Native |  |  | 4476 | Start : pwa_getDeviceID

01/09/19 09:07:56:378 | [INFO] | 1532 | ASU | LWANative | P7Native |  |  | 4476 | SessionId is {9A6B0BAA-582C-4214-B162-19A70EE522DF}

01/09/19 09:07:56:378 | [INFO] | 1532 | ASU | LWANative | P7Native |  |  | 4476 | binary location:  C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\LCC\IMSLib.dll

01/09/19 09:07:56:393 | [INFO] | 1532 | ASU | IMSLib | IMSLib |  |  | 4476 | Build Version - 10.0.0.35

01/09/19 09:07:56:394 | [INFO] | 1532 | ASU | IMSLib | IMSLib |  |  | 4476 | Logging Level verbosity Set  to 4

01/09/19 09:07:56:394 | [INFO] | 1532 | ASU | IMSLib | IMSLib |  |  | 4476 | Creating IMSLib instance with product Version ...

01/09/19 09:07:56:395 | [INFO] | 1532 | ASU | OPM | OPM |  |  | 4476 | Build Version - 10.0.0.35

01/09/19 09:07:56:395 | [INFO] | 1532 | ASU | OPM | OPM |  |  | 4476 | Logging Level verbosity Set  to 4

01/09/19 09:07:56:401 | [INFO] | 1532 | ASU | OPM | OPM |  |  | 4476 | Schema version and schema compatibility version are same or greater than current

01/09/19 09:07:56:527 | [INFO] | 1532 | ASU | OPM | IMSLibHelper |  |  | 4476 | OPMWrapper allocation succeeded

01/09/19 09:07:56:527 | [INFO] | 1532 | ASU | OPM | IMSLib |  |  | 4476 | This product version is for GM

01/09/19 09:07:56:561 | [INFO] | 1532 | ASU | OPM | IMSLib |  |  | 4476 | URL retreived from dispatchlib https://ims-prod06.adobelogin.com

01/09/19 09:07:56:561 | [INFO] | 1532 | ASU | OPM | IMSLib |  |  | 4476 | Created IMSLib instance with LEID:GM and endpoint:https://ims-prod06.adobelogin.com

01/09/19 09:07:56:561 | [INFO] | 1532 | ASU | OPM | OPM |  |  | 4476 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

01/09/19 09:07:56:561 | [INFO] | 1532 | ASU | OPM | OPM |  |  | 4476 | No Record found for the input fields in opm_getValueForKey

01/09/19 09:07:56:561 | [INFO] | 1532 | ASU | OPM | IMSLib_OPMWrapper |  |  | 4476 | Failed in getting value for key in OPMGetValueForKey domain:OOBE subDomain:ProxyCredentials key:ProxyUsername

01/09/19 09:07:56:561 | [INFO] | 1532 | ASU | OPM | IMSLibHelper |  |  | 4476 | Failed to get proxy user name from local db in getProxyCredentialsFromLocalStore

01/09/19 09:07:56:561 | [INFO] | 1532 | ASU | OPM | IMSLib |  |  | 4476 | Failed get proxy credentials from local store while creating IMSLib Ex instance ...

01/09/19 09:07:56:561 | [INFO] | 1532 | ASU | OPM | IMSLib |  |  | 4476 | Performing getDeviceID...

01/09/19 09:07:56:561 | [INFO] | 1532 | ASU | OPM | IMSLibHelper |  |  | 4476 | getNgluLocation : Loading path is C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\LCC\imshelper.dll

01/09/19 09:07:56:585 | [INFO] | 1532 | ASU | OPM | IMSLibHelper |  |  | 4476 | utilGetNgluLibLocation : MachineID successfully retrieved

01/09/19 09:07:56:587 | [INFO] | 1532 | ASU | OPM | IMSLib |  |  | 4476 | Retreived data successfully in IMS_getDeviceID...

01/09/19 09:07:56:599 | [INFO] | 1532 | ASU | OPM | IMSLib |  |  | 4476 | Releasing IMSLib instance

01/09/19 09:07:56:599 | [INFO] | 1532 | ASU | OPM | IMSLib |  |  | 4476 | IMSLib instance released ...

01/09/19 09:07:56:599 | [INFO] | 1532 | ASU | LWANative | P7Native |  |  | 4476 | End : pwa_getDeviceID

01/09/19 09:07:56:600 | [INFO] | 1532 | ASU | LWANative | P7Native |  |  | 4476 | Start : pwa_getMachineHashedID

01/09/19 09:07:56:600 | [INFO] | 1532 | ASU | LWANative | P7Native |  |  | 4476 | SessionId is {9A6B0BAA-582C-4214-B162-19A70EE522DF}

01/09/19 09:07:56:603 | [INFO] | 1532 | ASU | LWANative | P7Native |  |  | 4476 | End : pwa_getMachineHashedID

01/09/19 09:07:56:605 | [INFO] | 1532 | ASU | LWANative | P7Native |  |  | 4476 | Start : pwa_closeSession

01/09/19 09:07:56:635 | [INFO] | 1532 | ASU | LWANative | P7Native |  |  | 4476 | pwa_closeSession Session key : {9A6B0BAA-582C-4214-B162-19A70EE522DF}

01/09/19 09:07:56:635 | [INFO] | 1532 | ASU | LWANative | P7Native |  |  | 4476 | End : pwa_closeSession

01/09/19 09:07:56:637 | [INFO] | 1532 | ASU | LWANative | P7Native |  |  | 4476 | Performing openIMSLibSessionWithXMLParams...

01/09/19 09:07:56:637 | [INFO] | 1532 | ASU | LWANative | P7Native |  |  | 4476 | pwa_openIMSLibSessionWithXMLParams Session key : {083FB1F0-8B94-414D-9623-40A5E80CE577}

01/09/19 09:07:56:637 | [INFO] | 1532 | ASU | IMSLib | IMSLib |  |  | 4476 | Build Version - 10.0.0.35

01/09/19 09:07:56:637 | [INFO] | 1532 | ASU | IMSLib | IMSLib |  |  | 4476 | Logging Level verbosity Set  to 4

01/09/19 09:07:56:637 | [INFO] | 1532 | ASU | IMSLib | IMSLib |  |  | 4476 | Creating IMSLib instance WithXMLParams ...

01/09/19 09:07:56:637 | [INFO] | 1532 | ASU | IMSLib | IMSLib |  |  | 4476 | Failed to retreive locale from the input xml in IMS_createRefExWithXMLParams

01/09/19 09:07:56:637 | [INFO] | 1532 | ASU | OPM | OPM |  |  | 4476 | Build Version - 10.0.0.35

01/09/19 09:07:56:638 | [INFO] | 1532 | ASU | OPM | OPM |  |  | 4476 | Logging Level verbosity Set  to 4

01/09/19 09:07:56:639 | [INFO] | 1532 | ASU | OPM | OPM |  |  | 4476 | Schema version and schema compatibility version are same or greater than current

01/09/19 09:07:56:639 | [INFO] | 1532 | ASU | OPM | IMSLibHelper |  |  | 4476 | OPMWrapper allocation succeeded

01/09/19 09:07:56:639 | [INFO] | 1532 | ASU | OPM | IMSLib |  |  | 4476 | This product version is for GM

01/09/19 09:07:56:645 | [INFO] | 1532 | ASU | OPM | IMSLib |  |  | 4476 | URL retreived from dispatchlib https://ims-prod06.adobelogin.com

01/09/19 09:07:56:645 | [INFO] | 1532 | ASU | OPM | IMSLib |  |  | 4476 | Created IMSLib instance with endpoint:https://ims-prod06.adobelogin.com in IMS_createRefExWithXMLParams

01/09/19 09:07:56:645 | [INFO] | 1532 | ASU | OPM | OPM |  |  | 4476 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

01/09/19 09:07:56:645 | [INFO] | 1532 | ASU | OPM | OPM |  |  | 4476 | No Record found for the input fields in opm_getValueForKey

01/09/19 09:07:56:646 | [INFO] | 1532 | ASU | OPM | IMSLib_OPMWrapper |  |  | 4476 | Failed in getting value for key in OPMGetValueForKey domain:OOBE subDomain:ProxyCredentials key:ProxyUsername

01/09/19 09:07:56:646 | [INFO] | 1532 | ASU | OPM | IMSLibHelper |  |  | 4476 | Failed to get proxy user name from local db in getProxyCredentialsFromLocalStore

01/09/19 09:07:56:646 | [INFO] | 1532 | ASU | OPM | IMSLib |  |  | 4476 | Failed to get proxy credentials from local store in IMS_createRefExWithXMLParams

01/09/19 09:07:56:646 | [INFO] | 1532 | ASU | OPM | IMSLib |  |  | 4476 | Performing IMS_registerClientToGroup..

01/09/19 09:07:56:646 | [INFO] | 1532 | ASU | OPM | OPM |  |  | 4476 | Performing opm_getRecords...

01/09/19 09:07:56:646 | [INFO] | 1532 | ASU | OPM | OPM |  |  | 4476 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

01/09/19 09:07:56:646 | [INFO] | 1532 | ASU | OPM | OPM |  |  | 4476 | No Record found for the input fields in opm_getRecords

01/09/19 09:07:56:646 | [WARN] | 1532 | ASU | OPM | IMSLib_OPMWrapper |  |  | 4476 | Failed in getting list of keys in OPMGetKeyList

01/09/19 09:07:56:646 | [WARN] | 1532 | ASU | OPM | IMSLibHelper |  |  | 4476 | Failed in getting buddy groupList in getBuddyClients

01/09/19 09:07:56:646 | [INFO] | 1532 | ASU | OPM | OPM |  |  | 4476 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

01/09/19 09:07:56:647 | [INFO] | 1532 | ASU | OPM | OPM |  |  | 4476 | No Record found for the input fields in opm_getValueForKey

01/09/19 09:07:56:647 | [INFO] | 1532 | ASU | OPM | IMSLib_OPMWrapper |  |  | 4476 | Failed in getting value for key in OPMGetValueForKey domain:IMSLib subDomain:BuddyGroup key:0

01/09/19 09:07:56:649 | [INFO] | 1532 | ASU | OPM | OPM |  |  | 4476 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

01/09/19 09:07:56:649 | [INFO] | 1532 | ASU | OPM | OPM |  |  | 4476 | Successfully updated opm.db for fields domain:IMSLib subdomain:BuddyGroup key:0 in opm_setValueForKey

01/09/19 09:07:56:649 | [INFO] | 1532 | ASU | OPM | OPM |  |  | 4476 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

01/09/19 09:07:56:649 | [INFO] | 1532 | ASU | OPM | OPM |  |  | 4476 | No Record found for the input fields in opm_getValueForKey

01/09/19 09:07:56:649 | [INFO] | 1532 | ASU | OPM | IMSLib_OPMWrapper |  |  | 4476 | Failed in getting value for key in OPMGetValueForKey domain:IMSLib subDomain:CSServiceMap key:426eb9f9-9989-45dd-8b7c-1bcdc957c8e5

01/09/19 09:07:56:649 | [WARN] | 1532 | ASU | OPM | IMSLibHelper |  |  | 4476 | Failed in fetching default user id for the service, while processing fetchDefaultUserGUIDForClientID

01/09/19 09:07:56:649 | [INFO] | 1532 | ASU | OPM | IMSLib |  |  | 4476 | Not duplicating the DUC entry - fetchDefaultUserGUIDForClientID failed in IMS_registerClientToGroup

01/09/19 09:07:56:649 | [INFO] | 1532 | ASU | LWANative | P7Native |  |  | 4476 | Successfully registered AAM Client to Buddy group in pwa_openIMSLibSessionWithXMLParams.

01/09/19 09:07:56:650 | [INFO] | 1532 | ASU | LWANative | P7Native |  |  | 4476 | Performing registeration of client to group

01/09/19 09:07:56:651 | [INFO] | 1532 | ASU | OPM | IMSLib |  |  | 4476 | Performing IMS_registerClientToGroup..

01/09/19 09:07:56:651 | [INFO] | 1532 | ASU | OPM | OPM |  |  | 4476 | Performing opm_getRecords...

01/09/19 09:07:56:651 | [INFO] | 1532 | ASU | OPM | OPM |  |  | 4476 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

01/09/19 09:07:56:652 | [INFO] | 1532 | ASU | OPM | OPM |  |  | 4476 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

01/09/19 09:07:56:652 | [INFO] | 1532 | ASU | OPM | OPM |  |  | 4476 | returning size of value as:40 in opm_getValueForKey

01/09/19 09:07:56:652 | [INFO] | 1532 | ASU | OPM | OPM |  |  | 4476 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

01/09/19 09:07:56:652 | [INFO] | 1532 | ASU | OPM | OPM |  |  | 4476 | Successfully retreived value from opm domain:IMSLib subdomain:BuddyGroup key:0 in opm_getValueForKey

01/09/19 09:07:56:652 | [INFO] | 1532 | ASU | OPM | OPM |  |  | 4476 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

01/09/19 09:07:56:652 | [INFO] | 1532 | ASU | OPM | OPM |  |  | 4476 | returning size of value as:40 in opm_getValueForKey

01/09/19 09:07:56:653 | [INFO] | 1532 | ASU | OPM | OPM |  |  | 4476 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

01/09/19 09:07:56:653 | [INFO] | 1532 | ASU | OPM | OPM |  |  | 4476 | Successfully retreived value from opm domain:IMSLib subdomain:BuddyGroup key:0 in opm_getValueForKey

01/09/19 09:07:56:655 | [INFO] | 1532 | ASU | OPM | OPM |  |  | 4476 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

01/09/19 09:07:56:655 | [INFO] | 1532 | ASU | OPM | OPM |  |  | 4476 | Successfully updated opm.db for fields domain:IMSLib subdomain:BuddyGroup key:0 in opm_setValueForKey

01/09/19 09:07:56:655 | [INFO] | 1532 | ASU | OPM | OPM |  |  | 4476 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

01/09/19 09:07:56:655 | [INFO] | 1532 | ASU | OPM | OPM |  |  | 4476 | No Record found for the input fields in opm_getValueForKey

01/09/19 09:07:56:655 | [INFO] | 1532 | ASU | OPM | IMSLib_OPMWrapper |  |  | 4476 | Failed in getting value for key in OPMGetValueForKey domain:IMSLib subDomain:CSServiceMap key:426eb9f9-9989-45dd-8b7c-1bcdc957c8e5

01/09/19 09:07:56:655 | [WARN] | 1532 | ASU | OPM | IMSLibHelper |  |  | 4476 | Failed in fetching default user id for the service, while processing fetchDefaultUserGUIDForClientID

01/09/19 09:07:56:655 | [INFO] | 1532 | ASU | OPM | IMSLib |  |  | 4476 | Not duplicating the DUC entry - fetchDefaultUserGUIDForClientID failed in IMS_registerClientToGroup

01/09/19 09:07:56:655 | [INFO] | 1532 | ASU | LWANative | P7Native |  |  | 4476 | Registered Client to group successfully!

01/09/19 09:07:56:656 | [INFO] | 1532 | ASU | LWANative | P7Native |  |  | 4476 | Performing fetch default user for clientID...

01/09/19 09:07:56:656 | [INFO] | 1532 | ASU | OPM | IMSLib |  |  | 4476 | Performing fetchDefaultUserInfoForClientId...

01/09/19 09:07:56:656 | [INFO] | 1532 | ASU | OPM | OPM |  |  | 4476 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

01/09/19 09:07:56:657 | [INFO] | 1532 | ASU | OPM | OPM |  |  | 4476 | No Record found for the input fields in opm_getValueForKey

01/09/19 09:07:56:657 | [INFO] | 1532 | ASU | OPM | IMSLib_OPMWrapper |  |  | 4476 | Failed in getting value for key in OPMGetValueForKey domain:IMSLib subDomain:CSServiceMap key:CreativeCloud_v4_7

01/09/19 09:07:56:657 | [WARN] | 1532 | ASU | OPM | IMSLibHelper |  |  | 4476 | Failed in fetching default user id for the service, while processing fetchDefaultUserGUIDForClientID

01/09/19 09:07:56:657 | [INFO] | 1532 | ASU | OPM | IMSLib |  |  | 4476 | Failed to get default user for clientId in fetchDefaultUserInfoForClientId...

01/09/19 09:07:56:657 | [WARN] | 1532 | ASU | LWANative | P7Native |  |  | 4476 | failed in IMSLib's fetchDefaultUserInfoForClientId function, in getDefaultUserForClientId

01/09/19 09:07:56:657 | [INFO] | 1532 | ASU | OPM | IMSLib |  |  | 4476 | Performing releaseData...

01/09/19 09:07:56:657 | [INFO] | 1532 | ASU | LWANative | P7Native |  |  | 4476 | Unable to find default user for client_id: CreativeCloud_v4_7

01/09/19 09:07:56:657 | [WARN] |  | ASU | OPM | CryptEngine |  |  | 4476 | Invalid arguments to getHashStringForType

01/09/19 09:07:56:657 | [WARN] |  | ASU | OPM | CryptEngine |  |  | 4476 | While hashing ...failed to set plain string  error: Error during plain text assign

01/09/19 09:08:00:880 | [INFO] | 5064 | ASU | IMSLib | IMSLib |  |  | 5068 | Build Version - 10.0.0.35

01/09/19 09:08:00:880 | [INFO] | 5064 | ASU | IMSLib | IMSLib |  |  | 5068 | Logging Level verbosity Set  to 4

01/09/19 09:08:00:880 | [INFO] | 5064 | ASU | IMSLib | IMSLib |  |  | 5068 | Creating IMSLib Ex instance ...

01/09/19 09:08:00:881 | [INFO] | 5064 | ASU | OPM | OPM |  |  | 5068 | Build Version - 10.0.0.35

01/09/19 09:08:00:881 | [INFO] | 5064 | ASU | OPM | OPM |  |  | 5068 | Logging Level verbosity Set  to 4

01/09/19 09:08:00:883 | [INFO] | 5064 | ASU | OPM | OPM |  |  | 5068 | Schema version and schema compatibility version are same or greater than current

01/09/19 09:08:01:008 | [INFO] | 5064 | ASU | OPM | IMSLibHelper |  |  | 5068 | OPMWrapper allocation succeeded

01/09/19 09:08:01:009 | [INFO] | 5064 | ASU | OPM | OPM |  |  | 5068 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

01/09/19 09:08:01:009 | [INFO] | 5064 | ASU | OPM | OPM |  |  | 5068 | No Record found for the input fields in opm_getValueForKey

01/09/19 09:08:01:009 | [INFO] | 5064 | ASU | OPM | IMSLib_OPMWrapper |  |  | 5068 | Failed in getting value for key in OPMGetValueForKey domain:OOBE subDomain:ProxyCredentials key:ProxyUsername

01/09/19 09:08:01:009 | [INFO] | 5064 | ASU | OPM | IMSLibHelper |  |  | 5068 | Failed to get proxy user name from local db in getProxyCredentialsFromLocalStore

01/09/19 09:08:01:009 | [INFO] | 5064 | ASU | OPM | IMSLib |  |  | 5068 | Failed get proxy credentials from local store while creating IMSLib Ex instance ...

01/09/19 09:08:01:009 | [INFO] | 5064 | ASU | OPM | IMSLib |  |  | 5068 | Performing IMS_registerClientToGroup..

01/09/19 09:08:01:009 | [INFO] | 5064 | ASU | OPM | OPM |  |  | 5068 | Performing opm_getRecords...

01/09/19 09:08:01:010 | [INFO] | 5064 | ASU | OPM | OPM |  |  | 5068 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

01/09/19 09:08:01:010 | [INFO] | 5064 | ASU | OPM | OPM |  |  | 5068 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

01/09/19 09:08:01:010 | [INFO] | 5064 | ASU | OPM | OPM |  |  | 5068 | returning size of value as:61 in opm_getValueForKey

01/09/19 09:08:01:010 | [INFO] | 5064 | ASU | OPM | OPM |  |  | 5068 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

01/09/19 09:08:01:010 | [INFO] | 5064 | ASU | OPM | OPM |  |  | 5068 | Successfully retreived value from opm domain:IMSLib subdomain:BuddyGroup key:0 in opm_getValueForKey

01/09/19 09:08:01:010 | [INFO] | 5064 | ASU | OPM | OPM |  |  | 5068 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

01/09/19 09:08:01:011 | [INFO] | 5064 | ASU | OPM | OPM |  |  | 5068 | returning size of value as:61 in opm_getValueForKey

01/09/19 09:08:01:011 | [INFO] | 5064 | ASU | OPM | OPM |  |  | 5068 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

01/09/19 09:08:01:011 | [INFO] | 5064 | ASU | OPM | OPM |  |  | 5068 | Successfully retreived value from opm domain:IMSLib subdomain:BuddyGroup key:0 in opm_getValueForKey

01/09/19 09:08:01:015 | [INFO] | 5064 | ASU | OPM | OPM |  |  | 5068 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

01/09/19 09:08:01:015 | [INFO] | 5064 | ASU | OPM | OPM |  |  | 5068 | Successfully updated opm.db for fields domain:IMSLib subdomain:BuddyGroup key:0 in opm_setValueForKey

01/09/19 09:08:01:015 | [INFO] | 5064 | ASU | OPM | OPM |  |  | 5068 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

01/09/19 09:08:01:015 | [INFO] | 5064 | ASU | OPM | OPM |  |  | 5068 | No Record found for the input fields in opm_getValueForKey

01/09/19 09:08:01:015 | [INFO] | 5064 | ASU | OPM | IMSLib_OPMWrapper |  |  | 5068 | Failed in getting value for key in OPMGetValueForKey domain:IMSLib subDomain:CSServiceMap key:426eb9f9-9989-45dd-8b7c-1bcdc957c8e5

01/09/19 09:08:01:015 | [WARN] | 5064 | ASU | OPM | IMSLibHelper |  |  | 5068 | Failed in fetching default user id for the service, while processing fetchDefaultUserGUIDForClientID

01/09/19 09:08:01:015 | [INFO] | 5064 | ASU | OPM | IMSLib |  |  | 5068 | Not duplicating the DUC entry - fetchDefaultUserGUIDForClientID failed in IMS_registerClientToGroup

01/09/19 09:08:01:016 | [INFO] | 5064 | ASU | OPM | IMSLib |  |  | 5068 | Releasing IMSLib instance

01/09/19 09:08:01:016 | [INFO] | 5064 | ASU | OPM | IMSLib |  |  | 5068 | IMSLib instance released ...

Sorry for the long post.

This topic has been closed for replies.

2 replies

David__B
Adobe Employee
Adobe Employee
January 9, 2019
kglad
Community Expert
Community Expert
January 9, 2019

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos?

if you can and still see a connection error, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

Participant
January 10, 2019

Alright, i've tried downloading the creative cloud via safe mode and everything is successfully downloaded. But when i boot back to windows in normal mode, my windows cannot be boot in. I had to boot back in safe mode and remove the creative cloud and my windows works again.