Adobe Creative Cloud stuck on loading

Question

For the past 3 months, I have been unable to use adobe creative cloud to install photoshop and illustrator. This is because every time I try and install creative cloud it just ends up getting stuck on loading until it says it's taking too long and then eventually says it needs repair or to uninstall, I do as follows and it never fixes. I have even tried doing everything the forums tell me to do about this but I can't get anything to work at all. I would contact support but it doesn't let me and tells me to contact an administrator, but I'm at home due to covid and the IT guy can't come to my house. Please I really need help I need these programs for school and I have tried everything in my power to get this to work but nothing has ever worked.

kglad · Answer

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

if you've done all that:

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

if you can't do that:

use your telephone: https://helpx.adobe.com/contact/phone.html

if you can't do that, it's doubtful you can be helped in a forum and are making yourself more vulnerable to scammers pretending to represent adobe.

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