Adobe creative cloud that loads suddenly without stopping on startup

Forum|Forum|4 years ago
December 21, 2021
3 replies
369 views

Hello, I have a problem with Adobe creative cloud which suddenly loads without stopping at startup. It was still working very well yesterday and since today it does not start anymore because it gets stuck when loading. At some point, it tells me that I am not connected to another one that is clean for me to connect but remains stuck in loading.
I've tried every possible solution all day but nothing makes it work.
Can you help me please, I have a huge project going on after effect and I can't continue it because of this 😞
thanks in advance

Creative Cloud

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Nancy OShea

Community Expert

Assuming you have a paid Creative Cloud Plan that's active and includes the apps you're trying to launch,

https://account.adobe.com/plans

Please review this help article.

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Nancy O'Shea— Product User & Community Expert

D

Daniela22353808xfx5

Participant

Same problem here since this evening.

just finished editing and closed the app. Afterwards I wanted to restart and since then I'm stuck in infinity loading which leads to disconnection after several minutes.

Tryed every possible solution postet here or in other threads, but nothing worked for me.

Didn't changed anything between closing and relaunching the program. Neither restarted the computer inbetween. (But several times trying to fix this problem)

Also got an active abo and am on up-to-date Win10.

Anyone got good further advise here?

Nancy OShea

Community Expert

Use the Adobe Cleaner Tool.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Restart your computer.

Reinstall Creative Cloud desktop app followed by your other apps.

Nancy O'Shea— Product User & Community Expert

J

Jaz22269728esjvAuthor

Participant

Hello, I have the problem of infinite loading which ends with a message: you have been disconnected. I have tried all the solutions offered by adobe and the forum and nothing works. Yet everything was fine yesterday 😞 Help me please