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H
heckoff
Participant
October 2, 2017
Answered

Adobe Creative Cloud white on startup

  • October 2, 2017
  • 1 reply
  • 658 views

I've been trying to use Adobe Creative Cloud for school for weeks now, it's been working fine for the first few weeks but now the Adobe Creative Cloud app will only show a completely white screen with the heading up top. This makes it impossible to install/uninstall any Creative Cloud apps which I need for school, I'm already starting to get backed up because of this issue.

This is what I'm seeing when I try to use Adobe Creative Cloud. I've uninstalled it with the cleaner tool, I've deleted everything adobe-related on my computer. Nothing I'm trying works. I'm also getting errors with Adobe Animate, where the error message states the files aren't meant to use on Windows. I've tried various other suggestions for that as well but no luck. I'm using Windows 10 on a Republic of Gamers laptop. Does anyone have any suggestions?

This topic has been closed for replies.
Correct answer kglad

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

remove your opm.db file

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 2, 2017

first, close your cc desktop app.

then, rename the opm.db file by:

    navigate to the OOBE folder.

        Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE

        Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder

    and rename the opm.db file to opm_old.db, eg

finally, launch your cc desktop app.

if that fails: https://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

H
heckoffAuthor
Participant
October 2, 2017

I've done this but I'm still getting a white screen.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
October 2, 2017

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

remove your opm.db file

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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