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Participant
November 8, 2014
Question

Adobe creative cloud will not install on my imac27 with OS X Yosemite. The software say its not possible failure 1. Can anyone help me?

  • November 8, 2014
  • 2 replies
  • 270 views

Adobe creative cloud will not install on my imac27 with OS X Yosemite. The software say its not possible failure 1. Can anyone help me?

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2 replies

Participating Frequently
November 10, 2014

Hi,

Are you still having the issue with the install?
I would suggest to use the Adobe Clean tool to remove any partial installer and then reinstall with the updated Creative cloud

Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

Free Creative Cloud | Download Adobe Creative Cloud free trial

Thanks

Scott

John T Smith
Community Expert
Community Expert
November 8, 2014

A chat session where an agent may remotely look inside your computer may help

Creative Cloud chat support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html