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A
Alyxeon
Participant
February 12, 2023
Question

Adobe creative cloud will not launch

  • February 12, 2023
  • 1 reply
  • 1182 views

I've tried EVERYTHING. clean uninstall, using the uninstall tool. Restarted PC, downloaded the C++ visual. going as far as to reset my pc and creative cloud still won't launch. All I get is 2 seconds of the loading circle on my mouse and then nothing happens. I was using photoshop yesterday & it crashed on me today and then this happened. Uninstalled all Adobe programs reinstalled and still nothing. 

 

some other things I've tried 

windows update, graphics card update. All the armory crate updates. I'm running out of options here.
Im on windows 11.

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 12, 2023

do a clean cc install carefully following each applicable step. it's important the you do all of the following in the following order.

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

A
AlyxeonAuthor
Participant
February 12, 2023

Your comment on another post is what I followed originally and nothing worked. Tried the alternated download link as well using the zip file. I'll try using the order win 10 installer and see if it works.

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 12, 2023

yes, try the older win 10 installer.

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