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Sandsii
Sandsii
Participant
April 13, 2018
Answered

Adobe Creative Cloud won't let me sign in

  • April 13, 2018
  • 3 replies
  • 24670 views

I know the password is correct because I signed in on my web browser but when I use the app to open PS it says "you have been signed out, unable to authenticate blah blah blah"

I know you probably have to reinstall it but when I try doing this it says I have to unistall my adobe programs first, and to do this I need to sign in!!!! I literally can't access anything.

Please help. I'm paying money to not even be able to use this bs

This topic has been closed for replies.

3 replies

J
Jennifer23509636az4t
Participant
March 9, 2022

I have the same problem!

 

    R
    Ruben27133822gg15
    Participant
    November 15, 2022

    I had the same issue. The Adobe Creative Cloud desktop app would keep signing me off and stating I needed to sign back in but it wouldn't let me. What finally worked for me was completely uninstalling the Adobe Creative Cloud app and removing all of the Adobe App Info credentials stored in Window Credential Manager. Then I reinstalled Adobe Creative Cloud and it finally worked. I was able to login!

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      November 15, 2022

      for others,

       

      start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

       

      if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

       

      if those all fail, change your cc language.  eg, try international english

       

      if that fails, change the install location

       

      C
      camocoder30
      Participant
      February 10, 2020

      It says I'm unauthorized to look at the forums. I've been having the same problem and need it to be fixed.

      P
      Projekred
      Participant
      April 11, 2020

      Same exact issue. It started in February. Paying money and they cant fix the issue 

      T
      Test Screen Name
      Legend
      April 11, 2020

      What is your actual message (the original post was a bit full of blahblah stuff to know exactly what they meant)?

      John T Smith
      Community Expert
      John T SmithCommunity ExpertCorrect answer
      Community Expert
      April 13, 2018

      Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help

      -and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

      -and 'looping' https://forums.adobe.com/thread/1504792

      M
      margaretw65488533
      Known Participant
      November 15, 2018

      This just shouldn't happen, Adobe.  Update CC and lose access?  It doesn't make sense.  And, it doesn't make sense to have to jump through all of those hoops to get back in.  I went to my laptop and logged in there.  That was the only way to make CC accessible to logging in on my desktop.  Ridiculous.

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