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K
Kerinne Jenkins
Participant
March 6, 2020
Question

Adobe [Creative Cloud] won't run on my Mac

  • March 6, 2020
  • 2 replies
  • 380 views

Hi,

 

I can't get any of my Adobe suite to run on my iMac - which is running MacOSCatalina 10.15.3.

All the apps are on the latest update and I've tried opening them while re-setting the preferances.

 

In desperate need of help with this problem as can't get any work done!

 

Any tips or suggestions would be gratefully received. 

 

 

[Subject changed by moderator to say "Creative Cloud" instead of "Suite" as clarified in later post.]

 

Cheers

    This topic has been closed for replies.

    2 replies

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    March 16, 2020

    Hi

    Here is the Help page for system requirements. Click the link for an application you are trying to install and lets start there.

    https://helpx.adobe.com/creative-cloud/system-requirements.html

     

    Jane

      Tacafy大尉
      Tacafy大尉
      Legend
      March 16, 2020

      kerinnej82, Hello.
      Creative Suite is an old product and will no longer work due to a change in the specifications of MacOS 10.15 (due to the end of 32-bit support).

      There are so many editions of CC products that do not work.
      Confirmed to work on MacOS 10.15 in 2019 and 2020.

      If you want to use Creative Suite by all means, you need to lower the OS version, but it is not recommended to continue using unsupported products, so we recommend that you take this opportunity to migrate to CC products.

        K
        Kerinne JenkinsAuthor
        Participant
        March 16, 2020

         

        I am actually running Creative Cloud (used the wrong heading in the title) and all the apps, like photoshop, indesign and premiere are running the latest versions.

         

        But I'm still having the same problem. 

        T
        Test Screen Name
        Legend
        March 16, 2020

        Please tell us the exact, specific app versions, not “latest” please. Details matter and updates sometimes fail. And please give full details of the problem including all error messages in full. 

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