ADOBE creative cloud wont install on win 10!!! HELP

Hello! I downloaded the .exe installed from here and in the middle of the installation it just says the installer has stopped working

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Community Manager

Please delete Adobe Creative Cloud folder from C:\Program Files (x86)\Adobe\Adobe Creative Cloud.

In case you are unable to delete it . Rename it.

Try reinstalling Creative Cloud.

Let us know if this works.

Regards

Megha Rawat

Community Manager

2.Navigate to c drive/users/userprofile/appdata/local/temp

In case you are unable to locate it . You need to unhide folders : Show hidden files - Windows Help

Open PDapp.log file.

The exact issue would be mentioned in the file.

3.You need to remove the folders causing issue.

After that try reinstalling Creative Cloud.

It will work.

Let me know in case you face challenges.

Regards

Megha Rawat

Participant

The faulty process guide is for windows xp not 10..

Community Manager

Hi Martin,

I would recommend you to please restart your windows 10 system and then run the installer again.

Regards,

Rahul

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