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Participant
December 21, 2022
Question

Adobe creative cloud wont repair, uninstall or install

  • December 21, 2022
  • 2 replies
  • 210 views

Hi,

 

I've purchased a new subscription to Photoshop, but when trying to install it seems I have a legacy version of creative cloud on my system that's broken.


Problem is, I cannot install Photoshop as attempts to either repair, install or uninstall (using the official uninstaller) creative cloud meet with the spinning ball of death and nothing else. How can I fix and start using the £200+ purchase I just made?!

 

I'm on an M1 MacbookPro, Monteray 

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2 replies

kglad
Community Expert
Community Expert
December 21, 2022

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using*



*
use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

Community Expert
December 21, 2022