Participant

Question

Adobe Creative Cloud: "You have no items available"

Forum|Forum|6 years ago
June 25, 2019
3 replies
1053 views

I recently purchased the student discounted Adobe Creative Cloud (yesterday) and was sent a confirmation email. The transaction is also present in my billing statements for 19.99 USD. However, when I installed the desktop app, all of the applications are not available. I checked my active plans in Account settings and it says "You have no items available". Is there a processing period since I used a Discover credit card to purchase? When will I have access to all the apps I bought?

This topic has been closed for replies.

Nancy OShea

Community Expert

You said you joined the student plan. Did you provide Adobe with proof of enrollment yet?

Adobe Creative Cloud Education FAQ

Nancy O'Shea— Product User & Community Expert

Abambo

Community Expert

Processing may take several hours even that I did not have experienced such delays personally.

What plan does show up when you go to https://account.adobe.com/ ?

ABAMBO | Hard- and Software Engineer | Photographer

andrewn4300390Author

Participant

Under My Plans, it shows that I have no items available

kglad

Community Expert

you should be able to install the trials now and then fully activate when your subscription starts (usually within 1 business day of payment).

install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs.

andrewn4300390Author

Participant

I think i'll do that. It wont bill be again if I use the trial ?

Abambo

Community Expert

Under the same ID you can have only one subscription of the same type.

ABAMBO | Hard- and Software Engineer | Photographer

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