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M
Maria5FAC
Participant
November 3, 2020
Question

Adobe creative suit 5 design premium Registration

  • November 3, 2020
  • 2 replies
  • 285 views

Hi, I install a copy of this software on my desktop computer and also on my laptop, both of this devices needed to be clean and reinstall windows, when i install again a copy of my software and went to register the product it tolds me that i have my product register on 2 devices, it saids deregister this license on one of the machines and try again, now my question now is... if i wipe all computer and re installing on the same computer why is not allowing me? what I'm going to de register a copy of the two if it's not install on it it has been download but not running because of registration issue? i don't have a way how to de register this licenses, what should i do? throw almot 500.00 dollars to the garbage to buy another license? mine still good and it,s not running on none of the computers

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2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
November 3, 2020

Wiping your hard drive to do a fresh Windows install does NOT deactivate your programs

You do that from inside the program BEFORE you uninstall or wipe the drive

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

 

When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
Click here https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

M
Maria_Steidel
Participant
November 13, 2020

Thank you

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 3, 2020

registration is irrelevant for installation.  the issue is activation.

 

you are allowed activation on, at most,  2 computers at any one time.  if you don't change computer hardware adobe won't recognize a different computer. but if you change hardware, eg install a new hard drive, that will look like a different computer.

 

using the same adobe id you used when purchasing/registering cs5 check your account to see which computer you want to deactivate, https://accounts.adobe.com

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