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Participant
December 30, 2019
Question

Adobe Creative Suite 4 Design Premium - Reinstall

  • December 30, 2019
  • 2 replies
  • 696 views

I have Adobe Creative Suite 4 Design Premium and my computer is giving me problems. I need to reinstall windows or get a new computer. How can I get my software back once i get a new computer.

I DO HAVE THE SERIAL NUMBER... Its been installed for years but its still a really good program. I thought I could find it in the software somewhere. I'm still looking for the original disks but I can't find them. I had to have adobe help me a few years ago and it was a real pain. I wanted to get a jump on things and be preemptive this time. Any ideas?

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2 replies

John T Smith
Community Expert
Community Expert
December 30, 2019

Adobe no longer provides support for CS6 and earlier

 

For CS6 and earlier you may download ONLY if you bought direct from Adobe via download
-Log-in to your account https://account.adobe.com/products
--click Order history on the left and then the link to your order that will show on the right
--and finally click the link "Downloads and serial numbers" that will appear
-if you did not buy direct from Adobe via download you must find your original install
--if you have an Education or volume license you MUST use your original media
--the link for an Education or volume license download is not available at all
-if you bought a disc and don't have a drive you will need to buy an external USB drive
-if you bought a download from a 3rd party vendor you will need to contact that vendor

Akash Sharma
Legend
December 30, 2019

Moved to correct community