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csm944
Participant
July 18, 2014
Question

Adobe Creative Suite 6: Design & Web Premium (software download card)

  • July 18, 2014
  • 1 reply
  • 1220 views

I purchased Adobe Creative Suite 6: Design & Web Premium (software download card), the download package appeared on my destop. Then the zip files: Adobe Creative Suite 6 Design & Web Premium MAC.zip and Adobe Creative Suite 6 Design & Web Premium MAC.zip.cpzg. Whenever I click to unzip once it finishes it goes away and nothing happens. I've searched my computer for the files and the Adobe Creative Suite 6 application, but I can't find anything.

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 18, 2014

try removing the file extension and just leaving the zip.

if that fails, download from the below link

Downloads available:

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

C
csm944Author
Participant
July 20, 2014

Hi,

I tried what you suggested, but still nothing. The zip files just stay the desktop and nothing happens after they complete the zip.

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 20, 2014

there are no zip files.  you can download an exe and a 7z.  they should both be in the same directory and you click (or double click) the exe.

if that solves your problem, please mark helpful/correct responses.

if it does not, what file(s) (name and extension) are you downloading?

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