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Participant
November 2, 2020
Question

Adobe Creative Suite Applications Doesnt show up in Creative Suite

  • November 2, 2020
  • 2 replies
  • 208 views

I used the search bar in the app as well as the link for the installer in the adobe website but all the adobe apps doesnt show up available for download. The programs that i can only download is premiere rush, fresco and bridge. my account is logged in as well with a subscription. 

 

I tried reinstalling CS app but still same result. Any way i can install it here? 
Take note i was able to install all the adobe apps before but i uninstall it due to all of them closing/crashing after opening them.

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2 replies

John T Smith
Community Expert
Community Expert
November 2, 2020

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

John T Smith
Community Expert
Community Expert
November 2, 2020

I am confused... you talk about Creative Suite, and also about a subscription... which is it?

 

If Creative Suite, exactly which version... CS6 or CS5 or ???

 

If a subscription, Log-in to your account and click this link https://account.adobe.com/products

 

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Participant
November 2, 2020

It should be Creative Cloud sorry about that.