Participant

Question

Adobe CS 5.5 deaktivieren und aktivieren

Forum|Forum|1 year ago
February 3, 2025
4 replies
2757 views

Um Adobe CS5.5 auf meinem neuem Laptop installieren zu können, habe ich auf meinem alten Laptop eine Deaktivierung vorgenommen. Trotzdem bekam ich die Meldung dass die CS5.5 auf zwei Rechnern installiert sei. Nachdem ich auch auf meinem Desktop PC die Software deaktiverte, bleibt das Problem bestehen, nur das jetzt auf allen drei Rechnern die Software nicht mehr aktiviert werden kann.

Auf meinem Benutzerkonto wird keine Software unter "aktivierte Geräte" angezeigt, unter "registrierte Produkte" wird aber die CS5.5 angezeigt...

Wer kann mir helfen? Im Chat sagte mir die KI das es angeblich keine Software mit der angegebene Email Adresse gebe - diese wird mir in Verbindung mit der registrierten Software angezeigt.

Für eine Hilfe die dieses Problem behebt bin ich sehr dankbar!

Shivangi_Gupta

Community Manager

I understand how frustrating this situation must be, and I appreciate your patience. Since Adobe Creative Suite 5.5 is an older product, activation and licensing issues can sometimes occur, especially on newer devices. Unfortunately, Adobe no longer supports CS5.5 activation, which may be causing these difficulties.

To avoid these activation roadblocks and ensure compatibility with modern hardware and operating systems, I’d highly recommend considering Adobe Creative Cloud. With Creative Cloud, you get the latest versions of your favorite Adobe apps, continuous updates, cloud storage, and the flexibility to install and use the software on multiple devices without activation issues.

If you’d like to explore your options, you can check out our plans here, or feel free to reach out to support for personalized assistance. Let me know if I can help further! 😊

^Shivangi

Peru Bob

Community Expert

Adobe no longer supports CS5.5 activation

By @Shivangi_Gupta

@Shivangi_Gupta

Does that mean that the activation servers have been shut down or does it mean that Adobe just won't provide help with activation issues?

Shivangi_Gupta

Community Manager

@Peru Bob Since Creative Suite versions of Adobe applications are not manufactured any longer hence activation servers for Creative Suite are not supported anymore.

It is advised to use Creative Cloud for better performance and features.

^SG

Nancy OShea

Community Expert

CS5.5 is discontinued, unsupported software from 2010.

15-year-old software is way beyond its "replace me" date.

Legacy products were never tested on Win 11 because Win 11 didn't exist 15 years ago.

MODERN OPTIONS:
==============
FREE Acrobat Reader -- view, comment, print & sign PDF.
https://www.adobe.com/acrobat/pdf-reader.html

Paid Acrobat Pro -- the complete solution for creating and saving PDF.
https://www.adobe.com/acrobat/acrobat-pro.html

Photoshop Elements or Premiere Elements (3 year license, no subscription needed).
https://www.adobe.com/products/photoshop-elements.html

Creative Cloud Photography Plan (approx $10/month for 12 months). Includes the following:
- Photoshop CC and Photoshop on iPad
- Camera Raw
- Lightroom on desktop, mobile and the web
- Lightroom Classic
- Portfolio website + hosting
- Adobe Express (free starter plan)
- Bridge
- 20 GB cloud storage (upgradable to 1 TB).
https://www.adobe.com/creativecloud/photography.html

Creative Cloud Bundles & Single App Plans for mobile, web & desktops
https://www.adobe.com/creativecloud/plans.html

Nancy O'Shea— Product User & Community Expert

C

christophe_4909Author

Participant

It's ok that my CS5.5 doesn't run under WIN11, but then I should at least have the option to reactivate my software on the older computers. Do you think that customers who have spent a lot of money will remain loyal to a premium provider that doesn't help them?

kglad

Community Expert

@christophe_4909

ok, as long as you have an activation available, we should be good to go.

first, if installation is a problem, use compatibility mode to install.

then, if activation is a problem, use offline activation.

disconnect the installed computer from the internet

Launch the product.

At the Serial Number Validation screen, click Having Trouble Connecting To The Internet.

Click Offline Activation and click Generate a Response Code.

Write down the Request Code.

Switch to an online computer and navigate to www.adobe.com/go/getactivated.

Click Offline Activation.

Sign in with your Adobe ID.

Enter your Request code and click Generate.

Write down the Response code.

Switch back to the offline computer.

Enter the Response Code and click Activate.

https://helpx.adobe.com/creative-suite/kb/serial-number-validation-launching-cs6.html

Peru Bob

Community Expert

See if something here helps:

https://community.adobe.com/t5/download-install-discussions/activation-limit-reached-for-non-subscription-adobe-desktop-applications/td-p/14804413?linkId=100000335907274

kglad

Community Expert

it's not clear what you mean by disable, but you must deactivate your preciously activated versions to restore the ability to activate.

to deactivate on a computer with an activated version , you must have an os and default browser that meets adobe's current security standards and then open an activated app > click help > click deactivate.

at this point, there's probably nothing you can do if you're unable to reactivate on a computer that recently had an activated version.

C

christophe_4909Author

Participant

Many thanks for your response. I deactivated it as you described! reactivation is not possible on any PC.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded