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T
tedd25100991
Participant
December 14, 2019
Answered

Adobe CS3 and Windows 10 [CS3 is dead]

  • December 14, 2019
  • 2 replies
  • 28401 views

I just ordered a new Dell desktop computer with Windows 10.  I installed my CS3 software from the original disc, and the programs are clearly installed, but they won't open (or open fully).  I never even get to the step of entering my serial number to activate the software.  Photoshop and Acrobat open, but then immediately freeze with the "Not Responding" message.  Absolutely nothing happens when I try to open InDesign or Illustrator, although they appear in the Task Manager's "Background Processess" once I click on the .exe files.

 

I've tried "running as administrator," downloading the installation software from Adobe online, and countless other recommendations from online support threads.  Nothing seems to work.  I would blame this on incompatibility, except CS3 works fine on my older work computer, which also runs Windows 10.

 

Is there anything else I can do???

    This topic has been closed for replies.
    Correct answer John T Smith

    This didn't work for me.

     


    CS3 is a dead program... the special non-activation program is not available, and the original program will NEVER work due to the activation server being removed

    2 replies

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    December 14, 2019

    Activation or connection error when starting CS3 or Acrobat 8

    Obtain a new serial number | CS3

    T
    tedd25100991Author
    Participant
    December 15, 2019

    Thanks for your reply, Ann.  Unfortunately, obtaining a new serial number and downloading the replacement CS3 installer from Adobe online had the exact same effect.  Photoshop and Acrobat opened, but froze.  InDesign and Illustrator never opened.

     

    HOWEVER, after trying more random suggestions from the internet, I finally found one that worked.  When I installed the CS3 software from the replacement CS3 installer (which you suggested above), I did NOT install the software in the default location (C:\Program Files (x86)).  I specifically chose a different location, a new folder (C:\Adobe).  I think any folder name would have worked, as long as it was NOT the default location.

     

    Then, when I opened one of the CS3 programs for the first time, instead of freezing or never opening, I got the error message, "Licensing for this product has stopped working. You cannot use this product at this time..."  That had never happened before.  This error message led me to Adobe's "Licensing Repair Tool," which I downloaded and installed.  It worked perfectly, and now all of my CS3 products work as they should.

     

    Bottom Line: Adobe CS3 CAN run on a new Windows 10 system.

     

    Steps:

    (1) Obtain a new serial number

    (2) Download the replacement CS3 installer

    (3) Install the software in a location other than the default

    (4) Run Adobe's "Licensing Repair Tool"

      Ann Bens
      Community Expert
      Ann BensCommunity Expert
      Community Expert
      December 15, 2019

      Awsome!

      Happy editing.

      Tacafy大尉
      Tacafy大尉
      Legend
      December 14, 2019

      Operabox, Hello.
      In the first place, the operation guarantee OS of CS3 products is up to Windows Vista, so the operation with Windows 10 is not guaranteed.
      It's not worth the incompatibility that it works on a working Windows 10 machine but doesn't work on a new machine.
      Since the release of Windows 10, there have been major improvements that have been updated and the kernel has been modified.
      This build or update may not work on the same name Windows10.
      However, as the CS3 product itself knows that the activation server is stopped, you can not activate even if you enter the serial number unless you have obtained the activation-less installer in advance, so it is the same in that it can not be used.
      In addition, with the support policy change during this period, it seems that only the installer up to the latest two versions will be provided.

      Adobe software support guidelines


      If a new PC is introduced, why not consider new software?

      T
      tedd25100991Author
      Participant
      December 15, 2019

      Thanks for your reply, Tacafy大尉.  Please see the resolution to my issue in the reply below.

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