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thomasc95277117
thomasc95277117
Known Participant
August 10, 2021
Question

Adobe cs5.5 Acrobat pro disappeared

  • August 10, 2021
  • 2 replies
  • 979 views

My registered version of CS5.5 Acrobat Pro is no longer on my system.  I had to download the reader to do a work around but it's not the same.  I logged in and went to reinstall but it's not highlighted for a download.  Can you help me?
Tom

 

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    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    August 10, 2021

    Installed programs don't suddenly disappear unless your computer is broken.

     

    Disconnect from external / remote drives & devices.

    Ensure you're using a computer user profile with administrative permissions.

    Open your file manager (Mac Finder or Windows File Explorer). 

    Search your primary hard drive for Acrobat.

     

    Nancy O'Shea— Product User & Community Expert
    thomasc95277117
    thomasc95277117Author
    Known Participant
    August 10, 2021

    Nancy thank you for the reply.  My Mac is working fine though.  My other programs are working fine though.  I have no other issues.  I'm trying to re-install Adobe Acrobat Pro ( I purchased the CS5.5 Suite).

     

    I dont' know where to find the download.  I do have the serial number.

     

    Any help woud be appreciated.

     

    Thank you,

     

    Tom

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    August 10, 2021

    Which operating system do you have?

    You can't use legacy Creative Suite titles on Catalina or Big Sur.

    And the legacy installers won't work on Sierra, High Sierra or Mojave without terminal workarounds.

     

    Links to legacy installers are listed below.  But Adobe can remove these anytime without notice.

    https://prodesigntools.com/adobe-cs5-5-direct-download-links.html

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    August 10, 2021

    I have no idea how something can disappear, but you need to do a new install and enter your serial number when asked

     

    Of course, if your UN-named computer is a Mac you won't be able to install on a new(er) operating system

     

    Direct Download Links https://prodesigntools.com/tag/ddl MAY help
    -you MUST do what it says in Note: Very Important Instructions
    -https://prodesigntools.com/adobe-cc-2015-direct-download-links.html#download-instructions
    -the prodesign links go directly to Adobe's file server, so this process will
    --only work until Adobe completely removes the old version(s) from the server
    .
    IF/When you do have a download, be sure to copy it to AT LEAST one external device
    -since Adobe does sometimes remove old versions from the server
    -a usb flash drive or external hard drive, or write to a DVD
    -plus a text file containing your serial number if you have CS6/CS5

     

    Also: this is not Adobe support, beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

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