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lely81
lely81
Participant
January 25, 2018
Answered

Adobe CS5 registered to my non existing email adress. What can I do? Need the CS5 on my new iMac!

  • January 25, 2018
  • 2 replies
  • 339 views

Hi,

I relly hope anybody can help me. I have been looking for answers everywhere but it is impossible to contact Adobe. No hotline, no email support. I bought the Adobe CS and it is registered with an email adress that I have closed years ago. I need the serial number to install the CS on my new iMac. What can I do? Thank you for your help!!! (

    This topic has been closed for replies.
    Correct answer Peru Bob

    mirel65430154  wrote

    I have bought the CS 5 Design Premium. Will this one run on the newest iMac 2017?

    Maybe.

    See here:

    Installing Creative Suite on macOS 10.12 (Sierra)

    2 replies

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    January 26, 2018

    need the serial number to install the CS on my new iMac.

    Which version of CS exactly?

    Very early versions won't run on a new Mac. Versions such as CS2 and CS3 have completely different licensing procedures to normal.

    So which version are you looking for?

    lely81
    lely81Author
    Participant
    January 29, 2018

    I have bought the CS 5 Design Premium. Will this one run on the newest iMac 2017?

    Thank you for your help!

    Mirela

    Am 26.01.2018 um 22:51 schrieb Atul_Saini <forums_noreply@adobe.com<mailto:forums_noreply@adobe.com>>:

    Adobe CS registered to my non existing email adress. What can I do? Need the CS on my new iMac!

    Atul_Saini<https://forums.adobe.com/people/Atul_Saini?et=watches.email.outcome> marked John Waller<https://forums.adobe.com/people/John+Waller?et=watches.email.outcome>'s reply on Adobe CS registered to my non existing email adress. What can I do? Need the CS on my new iMac!<https://forums.adobe.com/thread/2442969?et=watches.email.outcome> as helpful. View the full reply<https://forums.adobe.com/message/10130482?et=watches.email.outcome#10130482>

    Peru Bob
    Community Expert
    Peru BobCommunity ExpertCorrect answer
    Community Expert
    January 29, 2018

    mirel65430154  wrote

    I have bought the CS 5 Design Premium. Will this one run on the newest iMac 2017?

    Maybe.

    See here:

    Installing Creative Suite on macOS 10.12 (Sierra)

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    January 25, 2018

    Mirel65430154, if you are unable to access the account which contains your registered software then please contact our support team directly at Contact Customer Care .  If you are not being given the option to establish a chat session then please use an alternate web browser, smartphone, or computer to begin the chat session.  Please be prepared with the phone number and e-mail address that was used to register the software originally.

    For more details regarding the serial number registration process see Find your serial number .

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