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Question

Adobe CS6 Design and Web Premium - Adobe ID not found

Forum|Forum|4 years ago
October 6, 2021
2 replies
321 views

We have this Adobe CS6 Design and Web Premium License installed on our old iMacs for trainee use.

For a long time those are not used and iMacs are now in not-working condition.

We are now starting to have trainees again, and also updating training computers and consolidating licenses.

At first, I tried registering the said license to another Adobe ID but says already in use.

Our documentation says it was purchased by one of our previous Directors with his work email as adobe ID.

I signed in to this adobe ID and got an error that the account is not found.

Any help with this is highly appreciated.

Installation

This topic has been closed for replies.

Nancy OShea

Community Expert

...got an error that the account is not found.

==========

Maybe your previous director transferred license ownership to another ID.

That said, CS6 is woefully outdated software. It's incompatible with macOS Catalina, Big Sur and Monterey.

The legacy installers won't work on Sierra, High Sierra or Mojave without terminal workarounds.

https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

Nancy O'Shea— Product User & Community Expert

A

APRC WebDevAuthor

Participant

Ownership was not transferred, its just that we did not logged in to that for several years.

We do have CC, but CS6 are a good starting point for our trainees and older training iMacs available.

Btw, thanks for the link!

kglad

Community Expert

can you install your cc desktop app on your older macs?

if so, that will take over your legacy licensing and make cs6 part of your subscription.

kglad

Community Expert

i'm not sure whats you're trying to do with that adobe id, but you cannot (and do not need to) re-register the products.

you do need the installation file(s) and you need the serial numbers. if you had an enterprise license, you might get more help on the enterprise forum.

A

APRC WebDevAuthor

Participant

I was able to register a CS6 Production Premium license to an updated Adobe Account under Products.

This way licenses are tied to an AdobeID and can be easily managed.

We have the legacy installers and licenses documented, and we're just purchased online.

Just right now was able to install on an old iMac. Just can't activate, shows the "Please connect to the internet and retry" though iMac is obviously connected to the internet.

John T Smith

Community Expert

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

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