Adobe CS6 Installer Ends

Forum|Forum|13 years ago
April 1, 2013
2 replies
581 views

My PC crashed a week ago and required a refresh of the OS. This wiped out all of my installed applications including CS6. Now I attempt to run the CS6 Installer. It runs thru "Initializing Installer" progress bar:

Then disappears with no trace. This is a Dell XPS 8500 running Windows 8 (64-bit). How can I get CS6 installed?

Thanks,

Dale

This topic has been closed for replies.

A

Anonymous

Finally back home and am going with the total wipe and reinstall of Windows and all apps. Thanks for the response!

kglad

Community Expert

what's "refesh" of the os?

do you mean you rolled back your pc to a time before the crash or, reformatted your harddrive and reinstalled your os?

A

Anonymous

Looked like a total reinstall of Windows without affecting user data so no formatting. Thought about doing it again with a format to see if that makes a difference but would like to avoid that if possible.

kglad

Community Expert

installing windows over a current installation of windows is generally going to cause a mess.

your best bet (at this point) is to use the cs cleaner: http://www.adobe.com/support/contact/cscleanertool.html

and then re-installing cs6.

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