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cabsupportinfo
Participant
August 5, 2014
Question

Adobe CS6 "installer failed to initialize"

  • August 5, 2014
  • 2 replies
  • 737 views

Have been installing CS6 manually across our site for about a week, suddenly the install has stopped working and I receive the following error;

"We've encountered the following issues

Installer failed to initialize. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem."

When I click on the link to "Get Adobe Support Advisor", it says its discontinued! - Irritating

This topic has been closed for replies.

2 replies

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
August 5, 2014

Cabsupportinfo are you installing using a fresh copy of the installation files?

For the specific error I would recommend reviewing your PDApp.log file.  You can find details on how to locate and interpret your PDApp.log file at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.  You are welcome to post any specific errors you discover.

C
cabsupportinfoAuthor
Participant
August 6, 2014

Hi,

We have the installation files stored on a server and to install we simply run the setup file from there on each computer.

Steve Werner
Community Expert
Steve WernerCommunity Expert
Community Expert
August 5, 2014

I've moved your question to the Downloading, Installing, Setting Up forum.

C
cabsupportinfoAuthor
Participant
August 6, 2014

Ok - so have managed to fix the initial problem, I can now run the installer, however when trying to activate with our serial number and email address I get the error "connect to the internet and retry" although the computer already has an internet connection, obviously I can just use it in the trial period for 30 days, but its going to be a pain having to re-register all the computers again.

Any ideas?

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
August 6, 2014

Cabsupportinfo please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to restore connectivity between your computer and our activation server.

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