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Participant
January 30, 2013
Question

Adobe CS6 Licence Activation

  • January 30, 2013
  • 2 replies
  • 2880 views

I have a valid Abobe CS6 licence for 6 users. I have installed and activated this on two machines with no problems. On the third machine, when I tried to activate / register this product, I get this error message :- "We are unable to validate this serail number for CS6 Master Collection. Please contact Customer Support".  Please advise a way forward.

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    2 replies

    Adobe Employee
    January 30, 2013

    Hi,

    please follow the below mentioned steps to fix the issue

    If you are using Windows Machine please try these steps

    1. Open run and type drivers and enter.

    2. Look for etc folder.

    3. Inside etc folder you will get hosts file please open it using notepad. if you find any entries follow this http://support.microsoft.com/kb/972034 to fix the hosts files.

    Restart the Computer to complete the fix.

    Try installing the Software. It should work fine.

    For Mac

    1.Click Go

    2. Go to Folder-type /etc

    3. Open hosts file and if entries are there then delete all entries which says Adobe in it then save it.

    4. Try installing the software again and it should work.

    If you are not able to save the Hosts file after making changes please make a copy of hosts file on the desktop then make the required changes and replace with the one in etc folder. It will ask to authenticate and click replace to complete.

    Thanks.

    Ned Murphy
    Legend
    January 30, 2013

    You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.

    Here are some links to help make contact:

    http://www.adobe.com/support/chat/ivrchat.html

    http://www.adobe.com/support/download-install/supportinfo/