Participating Frequently

Question

Adobe CS6 License - Revoked Notification

Forum|Forum|3 years ago
November 9, 2022
3 replies
4920 views

Two weeks ago, notifications from Adobe started displaying on my screen when I opened Adobe applications. On 11/5/22, I spent most of the day troubleshooting this with Geek Squad as I thought it might be a virus. Geek Squad confirmed it was not a virus or malware.

Yesterday 11/6/22, Geek Squad reinstalled Adobe CS6, but received another error message when trying to complete installation. I am receiving messages stating the license is revoked. Geek Squad recommended that I contact Adobe Support to have my license reinstated since the software is legimiate (original packaging, disk, key with barcode).

Today (11/7/22), I contacted Adobe with the number provided by Geek Squad (866-493-4991). I spoke with multiple individuals. The first representative (Nathan) advised that I purchased "limited-time software" and that my license key was registered to another Adobe account. I advised that was not possible since I am the person who registered the product. I also spoke with Krishna and Satshi who were not helpful, demanded the name of the store that I purchased the software from, advised that it was not genuine, and tried to sell me a subscription to Creative Cloud. This is documented in case ADB-26752985-F5M5 CRM:08422000019997.

I do not want the Creative Cloud apps - I need to use the CS6 versions of Dreamweaver, Photoshop, and Acrobat Pro.

How do I reinstate my CS6 license?

C

ChristinaWoo

Inspiring

I just search community and found your case same as mine. But their excuse to revoke my serial number is I got my legal CS6 serial number from adobe east Asia pacific, not USA, I cannot use outside east Asia pacific area. And without warning telling me I can't use it in USA, they just revoked it directly.

kglad

Community Expert

you can use the east asian version in the usa. but you must use the east asian installation file because your serial number is linked to that installer.

C

ChristinaWoo

Inspiring

that's not what the customer service told me. They said because I use my east Asia pacific purchased software, adobe has the RIGHT to revoke my serial number that was given by adobe east Asia pacific. They didn't tell me I have to use the installer from Asia pacific. They (adobe usa) help me install them 4 years ago.

kglad

Community Expert

where did you buy it?

did you register the serial number with adobe?

G

glenn1126Author

Participating Frequently

@kglad I purchased the software online in 2020 (I would rather not name the online store as that could become a legal issue). The package (casing, CD, barcode and serial number) look legitimate, but Adobe is telling me otherwise. I did register the serial number in 2020 with Adobe without issue. It was approximately 2 weeks ago that notifications started displaying on my screen. When I contacted Adobe Support, I was told the license key was for the East Asia Pacific region. I don't know how that is possible, but at this point, I just need to get this reinstated so I can work.

kglad

Community Expert

then you don't have any way to know whether your serial number is still private.

it may have been limited to you when you purchased, but subsequently released. though if that license is for east asia, that's suggestive that it was problematic from the start.

the bigger issue is you purchased the license in 2020. there were no legal versions sold in 2020. ie, no new licenses have been issued in years AND no licenses have been authorized for transfer.

it sounds like it was a matter of when adobe would discover your license issue, not if.

B

Ben M

Community Expert

Unfortunately what you are asking cannot be done. There were a number of fraudulent vendors back in the day selling invalid licenses or trying to resell volume licenses which would make your license invalid. This is why they asked about the store you purchased from. As this is a user-to-user support forum there is less we can do here than what Adobe support was able to offer you. If you started to receive errors on an application I would have typically recommended you contact Adobe at that point as a place like GeekSquad has limited options other than to re-install things. This is the only resource we have from the forums to point you to for further information on invalid or revoked serial numbers: https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html

Also in all fairness, there is no need to have to use CS6 versions of apps as they are grossly outdated. You could probably do more with the latest version of Photoshop Elements, and web editors like DW are nothing more than a text editor which in its case has been on maintenance mode for quite awhile and even the CC version is outdated where if you are serious about web development, you might want to consider tools like Wappler or Nova.

G

glenn1126Author

Participating Frequently

@Ben107584 M Thanks for that information. I find the CS6 versions invaluable and use them daily, and while I understand that new versions have been release, I prefer the CS6 version. I'm hoping that a community member may offer a solution to this issue.

edhenry63

Participant

totally agree. Adobe really missed the boat when they deprecated some of the dreamweaver cs6 features.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded