Adobe CS6 Master Collection cannot be activated after reinstalling on macOS High Sierra 10.13.6
Hello everyone,
I hope someone can help me.
I own an original Adobe CS6 Master Collection.
CS6 had been running perfectly on my iMac 27" (Late 2013) for many years. Recently, I completely erased my Mac and performed a clean installation of macOS High Sierra 10.13.6. After that, I reinstalled CS6 from the original DVD.
During the installation, I was asked to enter my serial number. After entering the serial number and clicking "Next", the following message immediately appeared:
"Please connect to the Internet and try again."
It also says:
"The computer appears to be offline. An Internet connection is required. Please connect to the Internet and try again."
When I start Photoshop afterwards, the "Validate Serial Number" window appears.
If I click "Validate", the exact same message appears again.
Additional information:
macOS High Sierra 10.13.6
iMac 27" (Late 2013)
My Internet connection is working.
CS6 had been running on this exact Mac for many years before I reinstalled macOS.
Unfortunately, before reinstalling macOS, I did not know that CS6 should be deactivated before formatting the computer. Therefore, I formatted the Mac without deactivating the software first. I assumed I could simply reinstall CS6 and activate it again using my serial number.
My questions are:
Could this problem be caused by the fact that I did not deactivate CS6 before formatting my Mac?
If so, is there still a way to release or reset the activation?
Or is this a different issue, since the message about the Internet connection already appears during the installation process?
I would greatly appreciate any help or suggestions.
Thank you very much!🙏🙏🙏
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