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Answered

Adobe CS6 Uninstall challenge

Forum|Forum|1 year ago
May 13, 2024
3 replies
3150 views

Hello all, I have used Adobe CS6 on my iMac for several years, aware of the fact iOS Mojave is the last iOS that is compatible with this version of the Creative Suite. Because I am now starting to have issues with all manner of things on my Mac, I have to update the opera,ting system. I have to remove CS6. but I need to remove it completely before i install the latest iOS. Can anyone offer advice on the best practice for doing this as I am struggling to find a straight forward solution.

Any advice from people who have done the same would be appreciated

Installation

This topic has been closed for replies.

Correct answer kglad

yes, you must deactivate before removing if you intend to reinstall. that's why, last week, i posted

open a cs6 app, click help > deactivate.

you can then use adobe's cleaner to remove your cs6, http://www.adobe.com/support/contact/cscleanertool.html

to deactivate after removal is problematic but may be possible by following the advice of adobe support: reinstall cs6, open an app, click help > deactivate.

if deactivate is not clickable, you're out of luck. there's no other way to regain an activation (unless you have a 2nd computer with cs6 activated). ie, you must deactivate using a computer with an activated version.

to transfer a license, http://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html

Jeff Arola

Community Expert

If you go to Applications/Utilities/Adobe Installers is the Uninstall Adobe Photoshop CS6 there?

Or look in Macintosh HD/Library/Application Support/Adobe/Uninstall/{74EB3499-8B95-4B5C-96EB-7B342F3FDOC6}.app

N

NikonitisAuthor

Known Participant

Hi Jeff, thankyou for your repy, I have now resloved the issue and have uninstalled the software. The Uninstall process was hidden but now found!!!

John T Smith

Community Expert

I am on Windows, but I will GUESS the steps will be the same for a Mac

1 - go to Help and DE-activate

2 - use the included UN-install routine

3 - https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove program traces

N

NikonitisAuthor

Known Participant

Hi John, thanks for your reply. The dilemma I have is that the Uninstall tool that should (according to all the instructions I've seen) normally be in the Applications folder, isn't there. All the 'How to' information I've seen, says, use the Uninstall tool. Because the process is quite involved, I'm loath to do anything until I understand a) why I dont thave that tool and b) what I should do in the absence of it. I appreciate is sounds a bit pedantic!

B

Ben M

Community Expert

If you don't have the uninstall tool, you could try running the CC Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html .

kglad

Community Expert

are you intending to try and reinstall it again on any computer?

N

NikonitisAuthor

Known Participant

Hi, thanks for your reply. No, I am planning to remove the entire software package as it is not compatible with the iOS I plan to install, once I have removed it. I'm keen to make sure I do this as throroughly as possible. I've a seen a variety of 'How To' videos etc and they all start by saying: Use the unistall tool. For some reason, I don't have that tool, so in the absence of that I need advice!

kglad

Community Expert

open a cs6 app, click help > deactivate.

you can then use adobe's cleaner to remove your cs6, http://www.adobe.com/support/contact/cscleanertool.html

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