I contacted Adobe chat a few days ago because of a problem with having dual accounts (ADB-2579559-G6D4). The customer service rep told me he would cancel the old account, but instead he canceled both the old and new.  Because the new was an academic account, and Adobe only allows a person to have one such account, I can't get it back.  The customer service rep told me he was unable to reinstate the account and he would have to "escalate" the case and it would take at least 5 business days to start fixing.  I've had to temporarily buy a whole new (quite expensive) license, which I intend to cancel when my original academic license is restored.  But now I'm getting emails saying that I haven't responded to something and the case will be automatically closed in 4 days.  And, of course, there is nothing to which to respond.

Now I'm concerned that Adobe won't restore my academic license that it wrongly canceled, because of some automated error in its system telling it to close the case. The service I'm getting here is very bad. Can anyone help me fix this?