Adobe design standart CS5.5 rejects licence and cant reinstall it.

Question

HelloAfter 5 years of using Adobe design standart CS5.5 photoshop and other applications started to show this message:"Your unlicensed Adobe app is about to be disabled" Cs5.5 package was bought 13 years ago and i still got licence key, but by some reason, after Adopbe genuine sofware kicks in, the app just crashes. When app is not connected to interned, everything works fine, but due to work it is not good practice. I thought of trying to reinstall application, but all language versions available on https://account.adobe.com/products rejects my key (using mac versions). Orgininal version was bought in czech language, but there is no of this version there. Im still holding original certificate of software purchase, is there any way to fix this issue?Thank you very much for all the information and help

kglad · Answer

open one of the apps > click help > click activate.

you'll need your serial number (6 groups of 4 numbers) to activate, as well as, the adobe id/password used to purchase from or register with adobe. you'll need the installation file to match your serial number. ie:

if you saw an invalid serial number you either made an error when entering the number OR you have the wrong installer. details:

assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number. ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual). and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file. that won't work even though photoshop is included in that suite.

you must use the (correct) suite's installation file (and you can choose to only install one program from the suite). here's official info about that error, http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

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