Adobe Desktop Service has gotten into apps and is crashing my Mac with Catalina OS

Forum|Forum|6 years ago
November 29, 2019
1 reply
2897 views

Hi, I've spent about 11 hours with Apple Support trying solve a shutdown crash issue. After a lot of analysis, the Apple team found that Adobe Desktop Service is doing something within several apps that it shouldn't be touching--textedit, Mail, MS Word, and Firefox--and they suspect that might be why the machine crashes. I am a Creative Cloud subscriber. Can someone please tell me if they've had a similar experience? Also, anyone out there know how to disable the ADS, and what the consequences of doing so might be. I would appreciate any help. Thanks.

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paulhcrank

Participating Frequently

Adobe desktop service MAC disable

Click on the menu bar icon.
Click the ellipsis icon at the top-right.
Select “Preferences”
Uncheck “Launch at login”.
Note: The “Preferences” option does not appear until you log in to Creative Cloud.

D

dlauser

Participant

While Adobe recommends not removing ADS, they do provide an uninstaller you can download to clear it from your system entirely.

Uninstall the Creative Cloud desktop app:

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

D

davanmadAuthor

Participant

Hi, Thanks for this suggestion. I hesitate to unistall the desktop app at this point since I don't fully understand what its consequences will be. I assume it will also uninstall lightroom and photoshop? Do you know? If so, have you had experience restoring them after reinstallation? I'm esp concerned b/c I'm protective of my lightroom library.

Thanks,

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