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R
robertofloresb1
Participant
November 14, 2022
Answered

Adobe does not let's me install an old version of the adobe creative suite 6 that I bought Legally

  • November 14, 2022
  • 3 replies
  • 15268 views

So I bought my adobe creative suite 6 back in 2014, around 2019 or 2020 I started using the new version so I was paying around $ 20 per month, times are not so good now so I canceled the service and I tried to re install my old adobe creative suite 6 and I get this message saying I have an unlicensed app, I called customer service and they told me after 2019 they no longer allow to install older versions even when I paid for it, it shows in my adobe online account, is not a stolen or downloaded illegally from the internet YET Adobe does not le me use something I legally bought

I just want to use the programs that came with my adobe creative suite 6 Production Premium

Correct answer John T Smith

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove subscription programs

 

Support is wrong... if your computer is compatible you may install and activate CS6 IF you bought from Adobe or an authorized sales partner so your serial number is valid

3 replies

C
carolh18714335
Participant
April 27, 2024

I'm having similar problem.  Bought a legal copy of photoshop cs6 at least 10 yrs. ago.  Have reinstalled various times whenever I had a computer problem over the years.  Now, somehow, Photoshop has hijacked a necessary reinstall on this Win 7 machine refusing to let me use the cs6 that I OWN, wanting me to subscribe.  Customer no-service sent me a link to a free Elements 13 - WHOOPDEDOO!!!  What good it that to a professional artist?
This is WRONG but I don't know of an alternative.  What a scuzzy company.

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 27, 2024

@carolh18714335 

 

what message do you see when trying to reinstall?

C
carolh18714335
Participant
April 28, 2024
There's a screen I've never seen before demanding a validation number -
and when I enter the one that's worked for YEARS it says it's invalid.
But it's the one that came with my software.
A
arula
Participating Frequently
December 27, 2022

Hello
Same for me. I have legal purchased license, I jave Adobe paper document with License and serial number for Adobe Creative Suite 6 Production Premium English license and after new Windows 10 install (fresh install) I have message that my serial number is not valid or revoked. Of course my Premium Product is registered on Adobe Id and there is my serial number on the list. After chat with agent he confirmed that my CS6 and serial number is Ok and he referred me to Adobe technical support, I'm supposed to wait for a phone call. Of course no one has called yet so I contacted Adobe via chat again and after a long chat I got the information that CS6 is no longer supported and all they can do is offer me to buy a new subscription. Of course I do not agree to this because I paid a lot of money for the legal version of CS6 so as not to use pirated software. I don't need newer versions, CS6 is enough for me. The chat agent told me that CS6 is not supported and nothing can be done, I said I don't need CS6 update and install support, I just expect my serial number to still work as I have RETAIL version - lifetime license. I can't believe how Adobe treats its customers. I read on the forum that Adobe helped in this situation and has the ability to activate/fix the serial number which is legal, why is the chat worker refusing to help me? Why is the company so unreliable and did not call as promised? If the problem is not solved, I will never buy any product from this company again, at the moment I am very disappointed, I even feel cheated by Adobe.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 27, 2022

    @arula 

     

    are your cs6 installation files on a cd?

     

    if not, did you download the installation files from your adobe account?

    A
    arula
    Participating Frequently
    December 27, 2022

    I have CS6 installation file downloaed on 2015.04 (ProductionPremium_CS6_LS7.exe, ProductionPremium_CS6_LS7.7z) when the product was registered. I don't downloaed it again - I have that possibility but for what? My installation file is ok (not corrupted), not problem with installation but with serial number - I can't proceed further with the installation. I can do a full offline install after disconnecting the internet, but I'll still be forced to enter the serial number later, right?

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    November 14, 2022

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove subscription programs

     

    Support is wrong... if your computer is compatible you may install and activate CS6 IF you bought from Adobe or an authorized sales partner so your serial number is valid

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