Adobe Download Assistant failed to initialise

Question

Hello,

I am trying to install Adobe Photoshop Elements and Premium Elements from a disc that I purchased yesterday but when I double-click on install the Download Assistant starts to run and then fails with 'Failed to Initialise'. I've run the Adobe Support Advisor and it says there are no issues. I've also tried to located the log files for this install, but there is nothing in the log relating to this install as far as I can see, but I'm not expert. Please can someone help me. Thank you.

katewhinesalot · Accepted Answer

Hi Jeff, thanks for your speedy response. I think I'm fixed! :-)

I created a new admin account on my MAC and then downloaded Adobe Application Manager Enterprise Edition. I was then able to install Photoshop Elements.

Thank you so much - have a great day!

katewhinesalot · Answer

Here is the last entry from my logfile if that helps.

Tue Jan 29 21:51:31 2013 [FATAL] Setup - Adobe Application Manager executable does not exist at the location: /Users/deb_ashby/Applications/Adobe/OOBE/PDApp//core/PDApp.app/Contents/MacOS/PDApp

Tue Jan 29 21:51:31 2013 [FATAL] Setup - Unable to launch PDApp

Tue Jan 29 21:51:41 2013 [INFO] Setup - Exiting Installer with Code: 0

Tue Jan 29 21:51:41 2013 [INFO] PIM - PIMSqlite closeDB status 0

Tue Jan 29 21:51:41 2013 [INFO] PIM - FREE PIM Instance ...

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