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M
Max_Edoba
Participant
January 10, 2012
Question

Adobe Download Assistant not working after bluescreen

  • January 10, 2012
  • 1 reply
  • 2219 views

I like to get the trial for Photoshop Elements 10 but the ADA is broken:

Under Windows 7 I already used the ADA to download and install Adobe Premiere 10 successfully a week ago.

Then I tried to get Adobe Photoshop Elements 10 but my system crashed with a bluescreen. The computer is fine again but ADA is not working anymore:

- after startup it doesn't list any (!!!) product to download. The list is just empty

- I can enter my username and password and click login. Then the buttons are greyed out and nothing else happens. I have to kill the application with the task manager then.

- I can apply for a new user account but it greys out and gets stuck like as the login.

- The help buttons lead to empty Pages in the web browser.

I tried to uninstall ADA and reinstall it (two times) but the behaviour stays the same.

I tried to find direct download links (the FAQs told me that there should be some) but every download page will use the ADA. I'd be fine with a plain ftp page for the trials. 🙂

I'm an IT professional but I've no idea how to get ADA working, wiped from disk to get it reinstalled or to download the trials on another way. Please help.

This topic has been closed for replies.

1 reply

Vikrant R
Vikrant R
Inspiring
January 10, 2012

I wonder if you've tried the following document that help syou troubleshoot the Downlaod Manager: http://kb2.adobe.com/cps/898/cpsid_89867.html

Let us know if it helps.

M
Max_EdobaAuthor
Participant
January 11, 2012

Thank you. I've already read that page.

I don't get any error code and I cannot start any download, because there are no articles to download in ADA. It starts with an empty box where the articles should be.

The closes solution from the help page is no. 6, but restarts don't help. Neither does a reinstallation!

C
Chiradeep Majumdar
Inspiring
January 11, 2012

By default, ADA installs in the C:\Program files folder.

Can you try installing ADA in a different location, e.g. in the My Documents folder?

Also, see this thread on the forum for discussions on the same issue:

http://forums.adobe.com/thread/847335 

Let us know if that helps

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