Adobe employee didn't close account, Adobe maxed credit card via fraud
One year and five months ago, I set up a trial run account and downloaded premier pro.
A month or so later, work confirmed that we already have a large company account where by all apps are paid and we’ve had a great relationship with Adobe for many years. Its worth noting that I work for an advertising agency with nine inhouse designers, we spend a lot of money on Adobe product.
On June 22nd 2017 at 14:37 I called to cancel and Adobe confirmed the account was now shut down, I spoke to a chap called James, explained that I already had access and no longer needed, He said there would be a small charge, which was fine.
Fast forward to a week ago and my credit card company has called as the card is now over drawn, the reason? Fifteen payments of £20 to Adobe…..
To be clear, this is a small credit card that has been used once, its not regularly checked as its emergency funding. Its been sat there so long they finally maxed it.
So far interactions with Adobe have been poor, customer service is at an all time low. Apparently I can go stuff myself and am not able to make a complaint. I was told to come here.
One of the chaps has stated that Premier Pro has been used on this account today?! Obviously i know without doubt that this account hasn't been used, yes i have had to sign in to get payment details, check what card was attached ect however no Adobe products have been used. Adobe cannot show me proof of how this account was used? I check my systems and im signed in via the work account. THE ORIGINAL TRIAL ACCOUNT HAS NOT BEEN USED IN 15 MONTHS.
Frankly, Im getting really tired of Adobes expectations, bad coms, rude staff ect the next step for me is to involve the bank and solicitors.
Can anyone suggest a way forward that doesn’t involve things becoming ugly.
Thanks
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