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notbebe
Known Participant
September 4, 2014
Question

Adobe FTP Server Connection Issue

  • September 4, 2014
  • 1 reply
  • 882 views

I'm trying to download AcroProStdUpd910_T3T4_incr.msp from ftp.adobe.com/pub/adobe/acrobat/win/9.x/9.1/misc.  I've made numerous attempts to download the file, but each try ends with failure.  It seems that the server may be resetting the connection before the download completes, or perhaps the file is corrupt.  I've downloaded other files from the same location successfully.  I've tried Firefox and IE, the download fails in either case.  My IP address was 184.219.129.119 for the last failure.  Would an Adobe Systems expert be kind enough to troubleshoot this issue?  The problem appears to be server-side.

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1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
September 4, 2014

Notbebe can you locate and download the update from Product updates?  I am sorry it is not completely clear from the file name which update exactly you are trying to download for Acrobat 9 for Windows.

N
notbebeAuthor
Known Participant
September 5, 2014

Hi Jeff.  Thanks for your assistance.  You're correct; I need updates for Adobe Acrobat 9 Pro.  The file I mentioned in my initial post is exactly as it appears in the .../win/9.x/9.1/misc/ FTP directory.  The file is the second part of a two part patch that brings Adobe Acrobat 9 Pro up to 9.1.  The product update page doesn't point to any updates for Adobe Acrobat 9 Pro.  In my knowledge, this is the only Webpage that has hyperlinks to Adobe Acrobat 9 Pro patches, on all of adobe.com.  All of the patch hyperlinks on that Webpage point to the files stored in the .../win/9.x/ FTP directory, but all of the hyperlinks are broken.  Thus, the FTP directory is the only place to retrieve the patches from.

The problem appears to be with the FTP server.  The server appears to consistently reset the client's (my computer) connection before the download of this large file completes.  In other words, your server doesn't allow clients to stay connected long enough to download large files on slower internet connections.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
September 5, 2014

Notbebe I think the confusion is that not all the Acrobat updates are on the same page do to product name changes.  I believe you can find the update you are looking for at Adobe - Acrobat 9 Pro Extended : For Windows.

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