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Participant
November 15, 2021
Question

Adobe Genuine Service makes log files constantly

  • November 15, 2021
  • 1 reply
  • 221 views

Hello,

I have a problem with Adobe Genuine Service - it makes log files that take up to 130Mb of space and it makes those files after every system restart and randomly. I know this issue is resolved with update but I cannot download it. I entering adobe's site and then I'm navigating to Adobe Genuine Service updates where I see update from 2 months ago tagged as critical update but I don't see how can I download it. Can someone help me get this update? It's really annoying that this program is constantly taking up space in my laptop.

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1 reply

kglad
Community Expert
Community Expert
November 19, 2021

why can't you download it?

 

did you try more than one browser?

 

do you need to update your browser's tls? (adobe recently upped their requirements for browser security, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html)