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Till1
Participant
September 23, 2014
Resuelto

Adobe genuine software verification failure

  • September 23, 2014
  • 2 respuestas
  • 3603 visualizaciones

Trying to install CS6 after a crash. Now it won't let me install

it again. I cannot find a phone number to call Adobe tech support. I found one online, but I think they were fake. They wanted to sell me "repair service"

Anyone know a legitimate phone number, or fix to this problem?

    Este tema ha sido cerrado para respuestas.
    Mejor respuesta de Atul_Saini

    Hi till1,

    Kindly refer: Warning: "Adobe Genuine Software Validation Failure..." | Windows

    Thanks,

    Atul Saini

    2 respuestas

    T
    Till1Autor
    Participant
    September 23, 2014

    Thank you for your help. It worked.

    Now I have a similar problem with lightroom 4. I purchased it together with the PS CS6 upgrade. I even have the original e-mail. The serial number is valid, but it seems it is an upgrade number. I never had another Lightroom version. How do I get this one working?

    Thanks for any suggestions.

    Till

    Atul_Saini
    Atul_Saini
    Legend
    September 23, 2014

    Hi Till Hezel

    I would like to inform you that in order to use the upgrade serial number it is mandatory to have qualifying product/serial number.

    If you do not have any previous version for Lightroom, I would advise you to purchase the full version for Lightroom.

    Thanks,

    Atul Saini

    T
    Till1Autor
    Participant
    September 23, 2014

    Thank you for yor reply. I don't know why this is a upgrade  number. Here is my original e-mail confirming my purchase. It was the full version of lightroom, but it was an upgrade on CS6.

      Dear Till Hezel,

      Thank you for ordering from the Adobe Store. Here are details about your order:

      Adobe ID:

    Order number:

    Order date: June 4, 2012

    Products ordered: Qty Product

    1 Adobe Photoshop CS6 (Windows,English)

    1 Adobe Photoshop Lightroom 4 (Mac/Win,English)

    Total purchase amount:     

    Thank you

    Till Hezel

    Master Photographer

    Photographic Craftsman

    PPA Certified

    Atul_Saini
    Atul_SainiRespuesta
    Legend
    September 23, 2014

    Hi till1,

    Kindly refer: Warning: "Adobe Genuine Software Validation Failure..." | Windows

    Thanks,

    Atul Saini

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