Adobe Help Manager Issue

Question

Whenever I update local out-of-date help files using Adobe Help Manager, they download fine. But then up comes a small dialog saying, "Please wait while the downloaded files are extracted. Extracting large files may take several minutes."

I've let that thing sit there chugging away for two days, and it never goes away, or extracts any files. All I can do is close the dialog and quit. This, of course, leaves me with no new help files. 😞

Adobe Help Manager Version 4.0.0244 (it says AHM is up to date.) - MacOS 10.6.8 - 1.5 TB disk space available.

-- Any guidance?

David__B · Answer

Hi DrStrik9,Can you launch Adobe Application Manager from the Applications folder and ensure all updates are installed and then version a new admin account, log out of the current account and into the new one and test whether the same behavior occurs from there?10.8 - http://support.apple.com/kb/PH11468-Dave

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