Skip to main content
M
M2261599923e1
Participating Frequently
January 12, 2022
Question

Adobe ID and new installation: No registered devices

  • January 12, 2022
  • 1 reply
  • 464 views

Hello! I want to install LR 6 - yes, the old one...

My last installation was about 5 years ago, now I want to give it another chance. 

After Installation I get the message: max installations - deactivate device. But my account says: No devices activated. 

SerialNo of LR ist registered.

I dont get an direct line to Adobe to fix ist???

Thx, Mike

This topic has been closed for replies.

1 reply

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
January 12, 2022

If you can't deactivate a serial number you have to contact the Adobe support. Only they can reset the activation counter.

 

This is a public forum and not the link to Adobe support. We're all normal users as you are. 

Sorry, nobody here can help with an account or payment problems 

 

Be sure to remain signed in with your Adobe ID before accessing the link 
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long 
-make sure that your browser does NOT block ads, scripts, or pop-ups 
-you must also allow 'cookies' in your web browser for the link to work 
This link will go directly to the chat option 
Type "Agent" in the chat box to bypass the chatbot and be connected to a person 
-Meaning type in the word Agent without the quote " " marks 
https://helpx.adobe.com/contact.html?rghtup=autoOpen 

 

BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT 
You may need to PERSIST or TRY AGAIN to find a support agent with more experience 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
M
M2261599923e1Author
Participating Frequently
January 12, 2022

Ok, the cookies were a problem..

And now:

"I understand M, The product can be used by the User for a lifetime.
However the Team who used to support with such queries for unsupported products is no longer available."

 

"I understand M, The product can be used by the User for a lifetime.
However the Team who used to support with such queries for unsupported products is no longer available."

Grrr...

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
January 12, 2022

When you can't deactivate a serial number (this is the ONLY support Adobe still offers for old programs)
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices