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janv53386830
janv53386830
Participant
June 30, 2015
Answered

Adobe ID sign in required for Photoshop Elements 12, but no fields appear to enter data

  • June 30, 2015
  • 1 reply
  • 2409 views

Bought a (used) version of Adobe Photoshop Elements 12 (with Original CD's, serial number and packaging). After installing the Organizer starts up fine, but the Editor requires an Adobe ID to register the product within 7 days. But there are no input fields, only a Sign In Now button. When I press that one I get the "Please connect to the internet" error.

I assume that the previous owner had registered the product. How do I transfer that license tp me? Because I paid for the product and I do have the original license here now.

Any suggestions?

    This topic has been closed for replies.

    1 reply

    Govardhan.V
    Govardhan.VCorrect answer
    Participating Frequently
    June 30, 2015

    Try with the steps mentioned in the below links :

    https://forums.adobe.com/message/7630022

    Photoshop elements 13 -- Can't obtain a response code during the offline activation method

    janv53386830
    janv53386830Author
    Participant
    June 30, 2015

    Brucgovn: thanks for the links. I tried most of the steps and nothing worked. I also could not find the Adobe Application Manager folder to delete.

    But then I just installed the latest Adobe Application Manager 9.0 (which was also suggested) and loggin in using my Adobe ID. Still showing no apps installed.

    But when I restarted the Photoshop Elements 12 Editor it now showed that I was using my Adobe ID and I could continue launcing the software.

    So many thanks for providing the second link which gave me the solution!

    Jan

      Govardhan.V
      Govardhan.V
      Participating Frequently
      June 30, 2015

      Glad to hear that.

      You are most welcome

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