Adobe impossible to get hold! How do you get in contact with a representative?

Question

I would like to speak to someone about a supposed membership that I have. Tried calling and just being kept on hold. Noone responds to my chat requests. It appears impossible to cancel my 'membership' and obtain a refund through account management.

It is ridiculous, I am being charged for an account I have never used and they want me to update my credit details so they can charge me more!!

I am absolutely livid and am in contact with Consumer Affairs WA to get some assistance in getting this matter resolved.

[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]

[Comments is to ask about the operation of the Forum, not a specific program]

[Moved from the Comments forum to the Creative Cloud forum... Mod]

John T Smith · Accepted Answer

This is a public forum, not Adobe support... no other user here can help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

Barb Binder · Answer

We are users helping users on this forum so we can't help directly.

You can start here online: Contact Customer Care

And if you have a twitter account, try Adobe Customer Care (@AdobeCare) | Twitter. I hear they are very responsive.

~Barb

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