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davidb16015556
Participant
April 27, 2018
Answered

Adobe InCopy 2017/CC with Windows 10 1709

  • April 27, 2018
  • 1 reply
  • 642 views

I'm having real trouble getting inCopy 2017 to run on Win10 1709.

I've tried numerous downloads/re-downloads and installing/uninstalling under different user accounts (local admin, as the intended user). Windows 'fails to launch' the application.

In addition to the above, there's pertinent errors from CreativeCloud which appear every log on - they mention a .dll not configured (it looks like an adobeupdater.exe service) or something related to this, it appears at every login, but Creative Cloud does work. Again,reinstalls etc don't help.

I will try to attach the error logs later and screenshots. Any help would be appreciated.

This topic has been closed for replies.
Correct answer kglad

that's a window's error, Windows error 0xc0000005 - [Solved] - Windows 10 - Tom's Hardware

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 27, 2018

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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davidb16015556Author
Participant
April 30, 2018

Thanks for the tips/file cleaner. I followed your steps above, running the cleaner under local admin and the users profile, for CC and 'All components' - then re-installed. Same error. Creative cloud generally opens without issue, if I launch InCopy, it begins to load (splashscreen appers) then after 5-10 seconds, forces itself to close down with the standard windows error and the event log entry:

Faulting application name: InCopy.exe, version: 12.0.0.81, time stamp: 0x57f54605

Faulting module name: APPFRAMEWORK.RPLN, version: 12.0.0.81, time stamp: 0x57f547eb

Exception code: 0xc0000005

Fault offset: 0x000000000009fa88

Faulting process id: 0x3e90

Faulting application start time: 0x01d3e051983a2a85

Faulting application path: C:\Program Files\Adobe\Adobe InCopy CC 2017\InCopy.exe

Faulting module path: C:\Program Files\Adobe\Adobe InCopy CC 2017\Required\APPFRAMEWORK.RPLN

Report Id: 9907f68f-73c7-45ae-906f-51eccc35ed5f

Faulting package full name:

Faulting package-relative application ID:

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
April 30, 2018

that's a window's error, Windows error 0xc0000005 - [Solved] - Windows 10 - Tom's Hardware

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